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“Best Ever” 5 of 5 bubbles
Review of Candlewood Suites Lexington

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Candlewood Suites Lexington
Ranked #33 of 71 Hotels in Lexington
Kansas City, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Ever”
5 of 5 bubbles Reviewed November 16, 2013

The staff at this hotel was the very best, helped with every single last request. Wednesday hospitality nite was very entertaining with substantial food and beer. Location was good and the rooms were nice...not dated. mary kcmo

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mary s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, December 23, 2013
Thank you for taking the time to review our Candlewood Suites hotel. It is always so good to hear from our previous guests and receive their valuable feedback about our hotel. I am so glad that you enjoyed your stay with us. Our staff is a truly unique staff in that they work very hard to make sure our guests feel as if they are home away from home. Our Wednesday night social hour is personally my favorite amenity we have at the hotel. The food is always delicious and hot and the activities we have been providing is always a huge plus for our guests. We did a Christmas social last week where we watched a Christmas movie and even did a tacky Christmas sweater contest. It was tons of fun for our staff and our guests. I love our rooms in that they are all suite style. They truly make our hotel unique. They cater to not only our short term guests but our long term guests as well. It has everything you would need that provides a truly at home experience. We again appreciate you taking the time to review our hotel. We hope to see you on your next trip to Lexington!

Sincerely,
Kala Cain
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
    133
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    18
    3
    7
See reviews for
37
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82
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Catalonia, Spain
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 29, 2013

We liked the size and layout of the rooms - the free washers and dryers were useful for our road trip as this can easily be $10 for two loads. We stayed 2 nights.
The location was convenient to find and in a good area, but no restaurants close by.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Durham2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, November 29, 2013
Thank you for your wonderful compliments about our hotel. I will definitely be sure to pass this along to our staff. I am thrilled you liked the size and layout of the rooms. All of our rooms are suite style and this makes our hotel unique. In the suites, we have everything you would need to make you feel as if you were home away from home. This could range from 1 night to 2 weeks to even longer. The complimentary laundry facilities are a huge plus for both our corporate travelers as well as our leisure guests. In regards to restaurants, there is a couple of restaurants a little ways down from the hotel. There is a Denny's restaurant about a mile and a half away from the hotel as well as a delicious Japanese restaurant across the bridge crossing over New Circle Road. Thank you again for taking the time to write about your experience at our hotel. We hope to see you on your next trip to Lexington!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clayton, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 23, 2013

Very clean, friendly and quiet. I have been staying here off and on for the last 5 months and have only positive things to say about the whole staff at the "Wood". They go out of their way to make your stay away from home a pleasant one. A great place to stay, not only for business, but also for the entire family and pet if so desired.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, November 29, 2013
Thank you for taking the time to review our Candlewood Suites hotel. I am glad that you found our hotel to be your home away from home. I am in agreement with you when it comes to the staff. Our staff is genuine and unique. They truly work hard to make sure you are not only comfortable and safe but that you are plugged in with our family. In other words, you become apart of our family. A staff like ours is such a huge plus. I know for me personally, I like a staff who not only makes me feel at home but also treats me like family. Our housekeeping staff does an excellent job in keeping our suites immaculately clean as well as fresh smelling. Next time you travel to Lexington, you should come on a leisure visit. Lexington has so much to offer for fun and entertainment. Plus our indoor pool and gazebo patio are a plus for our leisure guests. Kids and adults who are kids at heart can swim then enjoy the scenery on the gazebo while grilling on our gas grill. It make for the perfect weekend getaway. Thank you again for taking time to write about your experience at our property. We hope to see you next time on your next visit to Lexington!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Normal, Illinois
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 21, 2013

Lexington had a lot going on the weekend we visited and hotel prices were through the roof and many places were already booked solid. We found the Candlewood Suites and rooms were priced well. We stayed 2 nights for what we would have spent on 1 night anywhere else. It's not a fancy hotel and there isn't a lot right nearby but it was a clean hotel. It has been well maintained and the staff was friendly. We had not complaints and we will add it to our list for future visits. We like to be a bit closer to the college and in a hotel with a breakfast but those are the only things that would keep this from being further up on our list.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Murphs122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, October 28, 2013
Thank you for taking the time to review our Candlewood Suites property. It is always beneficial to hear from our guests and receive their valuable feedback about our hotel. Our goal at the Candlewood Suites is to make our guests feel as if they are truly home away from home. I am glad you found our hotel to be reasonably priced as well as comfortable and clean. We are a property that is only three years old. All of our staff take pride in making sure we provide a great hotel that guests love. Our housekeeping staff does a phenomenon job in making sure our suites are cleaned to perfection. Our front desk team works very hard to make sure our guests are not only comfortable but happy as well. Next time you visit us, you will have to come on a Wednesday night. Every Wednesday evening, we host a social hour. During that time, we have a hot and delicious dinner prepared for our guests that is complimentary. Guests always look forward to Wednesday night dinner. It is such a fun experience and a treat for our guests. Thank you again for reviewing our hotel. We hope to see you again on your next trip to Lexington!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 6, 2013

Room smelled of smoke. Rooms were average, towels dingy in color. Nothing exceptional. Very dated. Would not go back, not worth the money. I was expecting much nicer.? Beds not very comfortable and only three small pillows. On a positive note, staff were friendly!

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lgp1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Lexington, responded to this review, October 23, 2013
Dear Lgp1003,

Thank you for taking the time to convey your comments regarding your recent experience with us. Let me take this opportunity to apologize for the misdemeanor you experienced over the room conditions. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockport, Massachusetts
Level Contributor
99 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 bubbles Reviewed October 1, 2013 via mobile

I really don't know how this place has the great reviews that it has on TA-
Small , dreadful awful bed and pillows! The air conditioning blew on our heads- hospital like chair and it felt like we were in a small closet- And let me not forget to tell you that the people upstairs were up walking like football players - so loud so even when We started to fall asleep - it would wake us up! Checked out and we moved to a wonderful place - the Hampton Inn on Darby place
The staff at the Candlewood Suites were friendly and helpful - the only positive thing I have to say.

Stayed September 2013, traveled as a couple
Helpful?
1 Thank paso56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Lexington, responded to this review, October 21, 2013
Dear paso56,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, We’re sorry we fell below your expectation regarding the bed, furniture and the noise during your stay. We will look into these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 14, 2013

Had zero issues with my stay, I stayed at candle wood suites for 30 days the staff was very friendly and informative, clean towels and change of sheets upon request. The owner/manger Mr Patel and his wife were extremely nice, they provided a social gathering every Wednesday just when people got off work which included food and drink :-) ! I would stay here again!!!!! Thanks to the staff for a great stay room #219

Stayed August 2013, traveled on business
Helpful?
1 Thank 422Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kala C, Director of Sales at Candlewood Suites Lexington, responded to this review, October 10, 2013
Thank you for taking the time to tell us about your experience at our hotel. I am happy that you found our staff to be friendly! Our staff is a truly genuine staff that takes the time and effort to make our guests fill as if they are truly home. A staff like ours is something I look for when I travel to different places for work or pleasure. I am thrilled you enjoyed our social hour. This amenity we offer is a very positive one for all our guests. They love to simply kick back and relax with a hot and delicious dinner. I know also that some guests have been getting active and participating with the new social activities provided during social hour every week. It is a fun time to truly get to know our staff and have a good time. Thank you again for your wonderful review! We look forward to seeing you the next time you come to Lexington, Kentucky!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Lexington

Property: Candlewood Suites Lexington
Address: 603 Adcolor Dr, Lexington, KY 40511-1847
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Lexington
#17 Romantic Hotel in Lexington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Lexington 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
At Candlewood Suites Lexington, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Lexington is within walking distance of many local favorite restaurants. For those guests that prefer to dine in , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as Sodas, Snacks, and Ice Cream. Candlewood Suites Lexington provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and significantly more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites is the solution to your temporary housing needs. ... more   less 
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Also Known As:
Candlewood Suites Lexington Hotel Lexington

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