Well first of all, I arrived around noon. You would think that after traveling for more than 9 hours you'd be able to check into a room that was paid for from the previous day and finally relax, well think again. I was excited that the Hilton was offering rooms at a discounted stay for a class that I was attending with shuttle service to and from the Institute, but don't be fooled.
When I got to the hotel, I was told that my room wasn't ready and if I waited for about an hour, my room should be ready (being that guest were checking out). So, rather then just sitting around at the hotel, I told the woman at the front desk that I will be going to the mall to wait it out and she assured me that my room would be ready when I got back.
Well I got back to the hotel at 6:00 pm and guess what??? They still din't have a room for me. Now my company paid for a day that I didn't get to stay in and to make matters worst, they ended up putting me in a room that was next to the rooms they were renovating with a queen size bed. You think they could find out where the traveler came from and make a note that I had some serious jetlag with a 5 hour diference.
The beds were uncomfortable, the towel rack was right above the toilet (which the towel fell in a few times) $36.00 for 5 days of internet service, which is a ripoff and a fountain in the lobby that was in need of a water change!
- Official Description (provided by the hotel):
- Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more less
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- Also Known As:
- Hilton Lexington Downtown Hotel Lexington
- Hilton Hotels Lexington