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“enjoyed executive floor and great breakfast buffet”

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Hilton Lexington Downtown
Ranked #13 of 71 Hotels in Lexington
Certificate of Excellence
London
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“enjoyed executive floor and great breakfast buffet”
Reviewed July 30, 2012

Stayed 3 nights for business; great facilities on the 16th and 17th executive floors, one of the best executive breakfast buffets I have had in the US (cereal, selection of fruit, yoghurt, eggs, pastries, toast, eggs, porridge, juices, coffee, tea) Conference rate of $105 per night and I purchased the stand by upgrade option to the executive floor for an extra $7 a night which was great value. Beds were very comfortable, pleasant room, bathroom and good views. Would recommend and stay again.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gingerSW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, July 31, 2012
Thanks for letting us know you enjoyed your stay while in town on business. I’m glad you got to upgrade and try out our Executive Lounge. Our goal is for everyone to have a productive stay. We look forward to your next visit.
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1,107 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 29, 2012

Very nice and clean. Rooms have sleep number beds which took a little getting used to. Next to Rupp Arena and several restaurants. May get very busy during basketball season due to location. We didn't have any problems and would recommend this hotel.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jazzgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, July 31, 2012
Thank you for writing and letting us know you had a great time and would recommend us to other travelers. We are definitely in the heart of downtown Lexington. Our guests love that we are within walking distance to so many restaurants, museums, and of course Rupp Arena. We hope your travels bring you back to see us soon.
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Irmo, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 27, 2012

Have stayed twice in last two months for business and will be coming back to Lexington several times in the next 6-8 months.

The hotel is in a nice location and the parking garage is convenient (and covered, so weather is not a problem). The rooms are above average, and mine have been cleaned well everyday. The lobby is modern looking and pleasant. Finding your way between parking garage and lobby could be a little difficult the first time and signs are small.

The breakfast buffet is very good, especially the freshly made omelets and the cook is especially nice.

The negatives I have experienced are the TV and room service. While the TV is a HD and large for a hotel room, there are very few HD channels. The other is room service, I called the number on the menu and no one answered the phone and went to a voice mail. I left my name and room as instructed, but no one ever called back and I tried the number again and still no answer (This was the evening of July 26). The other so so is the internet service, but it is no worse than other hotels.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, July 30, 2012
Thank you for providing insight on your recent experience with our room service. I sincerely apologize that we were not available to take your order and did not get back to you in a timely manner. We are using your feedback to help us improve our service and to prevent similar situations from arising in the future. We look for reviews to provide insight, so I certainly appreciate your feedback. The next time you are in the area we would love for you to stop back again. Thank you.
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Wilmington, North Carolina
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 26, 2012

Was turned into Hilton from a raddison , good downtown location room greAt sleep number bed great view from room amazing overlooking fountain across the street from rupp arena . Check on was easy and facultative . Parking garage has easy hotel access

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, July 31, 2012
Thanks for letting us know your stay was hassle-free. Also nice to hear you found your sleep number during your visit. I will let our staff know to keep up the good work. Again, thanks for taking the time to write us about your experience.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2012

The bathroom was Very small...it is almost like sitting in a bathroom stall with a sink and a bathtub....that leaked every time we took a shower. The house keeping was HORRIBLE. They never came into the room once to clean or put fresh sheets on the bed or clean the bathroom....while we were out. We had to call down to the desk just to get fresh towels every day. And when we called the front desk they were rude and VERY snobby and just acted like we were inconveniencing them. When we asked if housekeeping would clean our room....they looked at us like we were stupid and said "Well..we can if you want us too.". We asked for a lower floor room and they put us on the 12th floor. The restaurant however was amazing!! And the servers in the restaurant were wonderful! The Bell hop's were wonderful and the valet parking people were wonderful. So unless you are planning on just having your car parked and eating at the restaurant I Do NOT recommend staying here. For the price they charge....it should have been exceptional....but sadly it was NOT!!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank achareen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, July 31, 2012
I’m so sorry to hear you had an issue with our Housekeeping department during your week with us. I apologize for the inconvenience and I hope you will stay with us again. Thank you for letting us know you enjoyed our restaurant and got great service from our Bellman and Valet attendants. If you would like to discuss your stay further please contact me.
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Williamstown, Kentucky
Level Contributor
111 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 15, 2012

Stayed here overnight for a conference. Downtown location is right across from Rupp Arena and Triangle Park. The room was up to date and clean, sleep number beds if like those. Bathroom was clean but small.

Small pool and small workout room on the 3rd floor. Restaurant and bar on the first floor had very good food. Service was a little slow.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mturner85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, July 31, 2012
Thank you for sending us a review of your recent stay. I will pass along your compliments to our Chef and Kitchen staff regarding our food. I’m glad you also enjoyed our convenient downtown location. We are currently discussing expanding our fitness facility so maybe next conference you will get to see our improvements.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, OH
Level Contributor
421 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed July 13, 2012

My husband and I stayed here for 2 nights the weekend after 4th of July. The location is great.

We checked in and the guy at the desk wasn't very friendly. He told us there was a bar to buy drinks at 5pm and appetizers in the Exec Lounge and breakfast served daily (diamond members). We wanted to relax, read the paper and get a drink so we went to the Exec lounge a little after 5-no drinks for purchase or appetizers. They don't have these features Fri-Sun. He gave us incorrect information.
No problem. We went to the martini bar and had a drink, appetizer and read the paper.

Other staff we encountered at the front desk-were very helpful. We went for a run on Saturday morning and the guy that morning told us a good route to the campus. He also gave us vouchers for breakfast since we didn't receive them when we checked in.

Our room was nice and clean. Only problem was it was a hot weekend and our room never got really cool at night. Parking is free. Garage is connected. Short walk to most restaurants. Didn't use the gym or pool.
Overall would have been Excellent if not for the first person we came in contact with that checked us in.

Stayed July 2012, traveled as a couple
Helpful?
Thank DavidandKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MartyRothchild, General Manager at Hilton Lexington Downtown, responded to this review, July 31, 2012
Thanks for taking time to write a review regarding your stay. I do apologize for any confusion you experienced due to faulty information from our GSA. However, sounds like you enjoyed your visit and got to try out our restaurant and bar. I hope your travels bring you back to stay with us again soon.
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Additional Information about Hilton Lexington Downtown

Property: Hilton Lexington Downtown
Address: 369 W Vine St, Lexington, KY 40507-1834
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Lexington
#17 Family Hotel in Lexington
#17 Business Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Lexington Downtown 3.5*
Number of rooms: 367
Official Description (provided by the hotel):
Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more   less 
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Also Known As:
Hilton Lexington Downtown Hotel Lexington
Hilton Hotels Lexington

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