I've stayed at this Radisson/Hilton nearly 20 times over the last few years. Usually it is top notch. However this time I was surprised by a used ice bucket when I went to get ice. Definitely not good!
I've said many times, that it's the little things that count. The Lexington Downtown Hilton missed this one! If I paid 60 bucks for the room, I could deal with it. However, I am a Hilton Gold Member and find melted water in the ice bucket upon check in. This is unacceptable.
I called the front desk and they told me they would send up a new ice bucket and plastic bag. That's it! I would expect more from the Hilton franchise especially for a Hilton Honors Gold Member. My parents who usually stay at the Hyatt next door for UK games have never dealt with this type of thing.
- Official Description (provided by the hotel):
- Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more less
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- Also Known As:
- Hilton Lexington Downtown Hotel Lexington
- Hilton Hotels Lexington