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“Fantastic Derby Experience”

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Hilton Lexington Downtown
Ranked #14 of 71 Hotels in Lexington
Certificate of Excellence
Purcellville, Virginia
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic Derby Experience”
Reviewed June 2, 2011

Very much enjoyed the service and dining experience at this hotel. Very close to Keeneland and renovation has only added to the experience. Will definitely stay here in the future.

Stayed May 2011, traveled with friends
Helpful?
Thank jdlynn24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,128 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (153)
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English first
Decatur, Georgia
1 review
Reviewed June 2, 2011

I live in Atlanta and make it a point to stay at the Hilton whenever I come to Lexington for the races or UK games. It is centrally located and the accomodations are on a par or surpass much larger cities. I will definitely stay here again.

  • Stayed April 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank cjwildcat30033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2011

For what you pay you would expect better. Room service over priced you get burnt crap. If you smoke you get NO view except of a rooftop through a dirty Dirty window! If you drive anything but a hybrid expect to pay valet because you have no option to park! Room sorta small and feels cramped! Not impressed at all!!! And the service of workers here over all is an I don't really give a crap additude !

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cerp1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLexDowntown, Manager at Hilton Lexington Downtown, responded to this review, June 3, 2011
We apologize you did not enjoy your stay. We rarely have a complaint about our food since we have rebranded the restaraunt to feature farm to table locally grown fresh products. We do have oversized parking available not in our parking garage, our attendents would had been more than happy to direct you. We are the only hotel in town to feature covered parking. We have tried to contact you unsuccessfully to get more informaiton about your stay. The Hilton Lexington/Downtown takes pride in our hotel and when there is a problem we want the opportunity to remedy the situation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, Kentucky
1 review
Reviewed May 25, 2011

Hotel refused to let me park in their parking garage even though I had paid for a reserved room. I had to park 4 blocks away and pay $ 20 a day. To top it off, the garage was never full and the parking gargage guard threatened to have me towed if tried to park there. At these rates I expect my reservation to include provided parking. I will never stay there again !

Stayed March 2011, traveled with friends
Helpful?
Thank thetravelingcritic55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLexDowntown, Manager at Hilton Lexington Downtown, responded to this review, June 2, 2011
We sincerely apologize about your unfortuante parking dilema. Occasionally our parking garage does fill up, however we offer overflow parking one block down, and can offer a shuttle to pick you up. The overflow parking is compliementary with your room as well. We are taking steps to make sure comminunication is put in place by the parking staff and this type of thing does not happen again. Thank you for your response on Tripadvisor.
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Palmetto, Florida
Level 6 Contributor
128 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 14, 2011

This hotel was very clean and well located downtown, near restaurants and the Rupp Arena.

The maid service was very efficient, but they didn't show up to clean the rooms until late in the afternoon. If you missed the window of opportunity, DO NOT DISTURBE SIGN, they never returned.

There is bar with casual dinning but it doesn't open until 4PM, The room service is very fast and has good choices. Buffet breakfasts, served at the conference, were the standard fair and monotonous for the entire week - scrambled eggs - bacon - sausage - fruit.

There is no refrigerator or microwave in room and no free Internet about the 2nd floor. Missing a lot of amenities we have become accustomed to.

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HLexDowntown, Manager at Hilton Lexington Downtown, responded to this review, May 17, 2011
The hotel sincerely apologizes that your room did not get cleaned. We do not disturb guests for any reason if the "do not disturb" sign is present on the door unless we foresee an emergency.

We do have refridgerators available on requests and can have those delivered to your room. Complimentary internet may be found on the first and second floor in the public spaces through ibahn. Feel free to stop by the front desk if you need help connecting.

Thank you for staying with us and leaving a review on Tripadvisor.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 11, 2011

We actually got this Hotel from priceline.com and were very pleasantly surprised. I believe it was rated 3 - which I would give it a 4+. We were right downtown Lexington - room was great with a sleep number bed. Parking was free - we got for a great price. We definitely will book this hotel again even if we have to pay the going price. Staff was awesome and very attentive to our needs.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lockesquad4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 11, 2011

I recently stayed at the Hilton downtown. The renovations are great. The room was right on par and extremely clean. I will be staying there every time I visit Lexington.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank njans7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Lexington Downtown

Property: Hilton Lexington Downtown
Address: 369 W Vine St, Lexington, KY 40507-1834
Phone Number:
Location: United States > Kentucky > Lexington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Romantic Hotel in Lexington
#17 Business Hotel in Lexington
#17 Family Hotel in Lexington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Lexington Downtown 3.5*
Number of rooms: 367
Official Description (provided by the hotel):
Lexington Kentucky’s finest hotel, Hilton Lexington/Downtown, is the hotel destination of choice for meetings and weddings, alike. Centrally located in downtown Lexington and adjacent to Rupp Arena, Hilton Lexington/Downtown is just minutes away from Blue Grass Airport, Keeneland Race Track, University of Kentucky, the Kentucky Horse Park and the corporate offices of Lexmark and Ashland Oil. ... more   less 
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Also Known As:
Hilton Lexington Downtown Hotel Lexington
Hilton Hotels Lexington

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