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“Don't stay here. Website very misleading!”

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Comfort Inn & Suites
Ranked #2 of 4 Hotels in La Grange
Reviewed July 1, 2013 via mobile

Paid extra for a suite and requested it to have a convertible couch. To this hotel, a suite means a chair in the corner - literally. Also requested a non-smoking room. Received a converted room - that means it used yo be a smoking room, but they now use it as a non-smoking room - per the front desk. When asked to at least send up a roll-away bed; I was told they couldn't.
DON'T STAY HERE!

  • Stayed: July 2013
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1  Thank dbnbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded July 24, 2013

Dear dbnbc,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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71 - 77 of 110 reviews

Reviewed May 31, 2013 via mobile

My family and I stopped off to get some rest after spending the day at the Zoo headed toward Ohio. The place was clean the beds were comfortable and the staff was friendly. Yummy cinnamon rolls for breakfast. The indoor pool was a bit tiny but my girls still had fun splashing around. Close to good food and right across the street from WalMart.

  • Stayed: May 2013
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Thank Jam0406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded June 20, 2013

Dear Jam0406,

Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Once again many thanks for your feedback and we look forward to welcoming you back in the near future.

Sincerely,

Janice A
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2013 via mobile

Driving from Detroit to Bowling Green, KY we thought we could drive right thru . . Wrong! Stopped at this HIE just off 71s outside of La Grange. My back was killing me and Corey gave us a great rate on a jacuzzi suite. Very kind and polite calling me "ma'am" at 2:00 in the morning! In the a.m. Thought we would be too late for breakfast but Marilyn welcomed us in to eat and even offered to warm fresh cinnamon buns for us! Incredibly sweet! Thank you HIE La Grange! Definitely recommend staying with you!

  • Stayed: May 2013
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Thank ShanaK619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Rooms were very comfortable and large. The breakfast served was monotonous and the spread was also not too big. There was no Wi-fi connectivity in the room although it was availble in the lobby and reception area.

Room Tip: All rooms seemed to be the same
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  • Stayed: October 2012, traveled on business
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Thank ambikajain1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

I have stayed in HIE properties all over the Midwest and this one is average at best in comparison to others. The price does not reflect this. It is dated and seems a bit unclean. On top of this the tv service was not working properly throughout the building and I was unable to get an internet connection until morning. I am sure those problems are not typical but they added to my dissatisfaction. Probably will look elsewhere in the future.

Stayed: April 2013, traveled on business
Thank DAA67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded April 22, 2013

Dear DAA67,

Thank you for your feedback and for choosing our hotel. Please accept my apologies for falling short of your expectations on some aspects of your stay. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed March 1, 2013 via mobile

Very nice place. Clean expect outdoors area could use a little attention. Staff was very friendly and helpful. They could adjust the price and it might help fill the place. Lot of other hotel choices at this exit. Being a priority club member they gave me a free upgrade for the stay.

  • Stayed: February 2013
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Thank Bigo1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2013

Hotel being remodeled ,appears to be slow process. Desperately in need of it. Rooms and corridors smell of old mildew. Musty smell even more overpowering in rooms when you turn on heat. Unable to open windows so you are stuck with in a malodorous room, smell permeates to bedding and pillows.
Staff was nice but do not tell you that construction material is everywhere. Area around hotel poorly maintained. Smoking/ non-smoking, pet/ non pet rooms appear to be same. Large open drain in middle of bathroom floor (gross)
Breakfast was OK, but limited. Exercise room is nice.
Seems to me that hotel is charging premium Holiday Inn prices for substandard rooms. In my opinion hotel should be closed until remodeling complete.
P.S My husband is also a Platinum Priority Club member, makes no difference

Room Tip: Unfortunately Hol Inn Express rooms are not consistent in quality. Need to ask if construction in pr...
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  • Stayed: January 2013, traveled with family
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3  Thank elib3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Comfort Inn & Suites, responded to this reviewResponded January 31, 2013

Dear elib3,

Thank you for being a Priority Club Platinum member and writing a review about your recent stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the unusual condition of the room and any inconvenience caused you during your stay. We regret that we were not able to meet your expectations this particular day.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites

Address: 1001 Paige Place, La Grange, KY 40031 (Formerly Holiday Inn Express La Grange)
Phone Number:
Location: United States > Kentucky > La Grange
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in La Grange
Price Range: $87 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Hit the trails and enjoy an outdoor adventure when you stay at the Comfort Inn & Suites hotel in La Grange, KY near Oldham County History Center. Tee off or get wild with animals from around the world when you visit these attractions near our all-suites hotel, located off Interstate 71: Eagle Creek Golf Course, Cherry House Galleries, Little Big Horse Trails, Kentucky Speedway and Mid America Sports Center. The downtown area of La Grange offers a convenient railroad system that runs straight through the city and provides a picturesque view of a charming Southern town. We are also near the Simpsonville Outlet Mall and Ford Company Plant. If you’re traveling for work, take advantage of the business center with access to a computer with Internet and copy and fax services before relaxing in the indoor heated pool. Additional amenities at this hotel include: Exercise room, Meeting room, Guest laundry and Fitness center. Get going with a great breakfast. Start your morning in La Grange with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. Our guest rooms have the amenities you need to get refreshed and ready to take on the day including refrigerators! At Comfort Inn & Suites, we offer you a hotel designed to meet the demands of business travel or a relaxing vacation. We give you everything you need during your stay to ensure you leave feeling refreshed and ready for a successful day ahead. Rested, set, go, book now. ... more   less 
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Also Known As:
Holiday Inn Express La Grange Hotel Lagrange
Holiday Inn Lagrange
Lagrange Holiday Inn
Holiday Inn Express Lagrange

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