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“Very clean hotel”
Review of Quality Suites

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Quality Suites
Ranked #4 of 4 Hotels in La Grange
Reviewed November 17, 2012

I stayed at this hotel recently during our family vacation. We were very tired and was looking for a room. The girl at the front desk, Danielle, was very helpful. She went out of her way to make my family as comfortable as possible. The hotel was being updated, and the work was really making the hotel look nice. Our room was very clean. I was very pleased to see this since I have allergies and asthma and have a hard time breathing in environments with alot of dust. The next morning we enjoyed a really good breakfast. The food was way better than we expected from a hotel. My kids really enjoyed the biscuits and gravy. We would definately stay at this hotel again. And thank you Danielle for making us feel at home away from home!

  • Stayed: October 2012, traveled with family
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1  Thank greenygirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia G, Manager at Quality Suites, responded to this reviewResponded December 10, 2012

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Patricia Gaddie
General Manager
Comfort Suites
502-225-4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 - 73 of 87 reviews

Reviewed August 3, 2012

We really enjoyed our stay at Hotel KY 110. Friendly staff, good food, and clean room. We left a souvenier in the room and I called and spoke to Tammy Muck and she delivered item to UPS to have it shipped to us. Thank you for a great stay and for the kindness from Tammy and all your staff. Gary was real easy to talk with and very helpful also. We will stay with ya'll again. Thank you!

  • Stayed: July 2012, traveled with family
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Thank Darlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia G, Manager at Quality Suites, responded to this reviewResponded April 24, 2013

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Patricia Gaddie
General Manager
Comfort Suites
502-225-4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2012

The hotel is under renovations currently and its very much needed. This property has great potential with a little TLC. The old carpet is worn and doesnt match completely but can tell work is in progress to make this hotel better. We had a room on the backside and the noise from I-71 was minimal to my surprise. It was late when we checked in so we didnt use it but the hot tub was VERY VERY low, under the skimmers and the pool seemed to have a green tint to it, but we didnt look close at it. The room was very comfy and roomy and clean, but needed a little TLC as well (door jams needed to be repainted and new carpeting was needing). All in all I would recommend this hotel, but would better once renovations are completed.

  • Stayed: June 2012, traveled as a couple
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Thank syamaha022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia G, General Manager at Quality Suites, responded to this reviewResponded May 8, 2013

Dear syamaha022 ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Patricia Gaddie
General Manager
Comfort Suites
502-225-4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

Remodeling is in progress and it needs it. Most everything is old and well worn. The staff was very friendly, although the housekeeping did a lot of door banging when they were cleaning rooms. Even though the carpets were worn out and the furniture was old, the room was clean, everything worked and the bed was comfy. Free breakfast was the usual waffles, microwave eggs/sausage, muffins, cereal, yogurt, etc. The location was very convenient to where we were doing business in La Grange, but make sure to ask for a room on the front side of the motel because the I-71 traffic is very loud. And you must visit Main Street La Grange where freight trains go right down the middle of the street...up to 30 a day! It is quite a sight!

Room Tip: Get a room on the front side to avoid the Interstate traffic noise.
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  • Stayed: April 2012, traveled on business
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Thank PapaJerryW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DaysInnTellCity, Manager at Quality Suites, responded to this reviewResponded May 28, 2012

PapaJerry,
Thanks for taking time to write review. We appreciate your comments. As you may know, this Comfort Suites in La grange KY was built in 2001, We have already commenced our 10 year major renovation work. We have already changed all new matress sets, carpets are also being replaced with new standards of Comfort suites. Our friendly staff will be willing to serve you on your next trip & you will be able to explore our new look.

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Reviewed January 18, 2012

I recently stayed here on a spur of the moment , from the outside it looked decent , paid $ 130 on a weekend night , arrived at 8 pm, and paid for the room then went to a local restraurant . Ate dinner and arroved back at the room two hours later to find it cold, dirty, and a smell coming from it . Went and complained to the front desk clerk who advised me i have had this room for two hours , why did i wait till now to complain . After a brief argument he switched me to another room which by no means was any cleaner or nicer. At 8 am the next morning some one was working in the room next to ours hammering and whatever else they were doing . After a talk with the manager who was just as rude and said the front desk clerk was in the right , I would never recommend this to hotel to anyone .

Room Tip: any other place but here would be better quality and professional people
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  • Stayed: January 2012, traveled as a couple
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2  Thank steve b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia G, General Manager at Quality Suites, responded to this reviewResponded February 27, 2013

Dear Steve B.,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry that anyone on my team including myself would have been rude or uncaring of the guest situation or their feelings, that is not typical of anyone who is employeed here. I have a great staff and we have a lot of guest that compliment us for being so understanding. It is not that I do not believe you because I know my staff or myself are not perfect, we to can make mistakes. But I really would love for you to call me about this. You can reach me at the hotel number below. Please call.


I do hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 502-225-4125.

Sincerely,

Patricia Gaddie
General Manager
Comfort Suites
502-225-4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2011

There were only a few people staying here on Nov 13 2011 so it was quiet. The construction appears to be completed. Our suite was very nice and up to date except for probably the carpet. The bath towels were thick and soft, the king bed very comfortable, great shower spray. The jacuzzi water in the public area was cold but the pool water was warm enough to feel like a jacuzzi. We had a suite overlooking the front of the hotel and I recommend overlooking the front rather than being on the side of the freeway. Breakfast was wonderful: sausage links, egg patties, bisquits & gravy, make your own waffle and all the other usual fare. This is a great place to stay while enroute to your destination. Staff was friendly and internet service was quite good.

Room Tip: get a room overlooking front of hotel
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  • Stayed: November 2011, traveled as a couple
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1  Thank bikingkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia G, Manager at Quality Suites, responded to this reviewResponded April 24, 2013

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Patricia Gaddie
General Manager
Comfort Suites
502-225-4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2011

I was booked by my agency to stay 2-fun filled days at this off the beaten path hotel in La Grange, KY. Generally we are booked at the Holiday Inn Express in town which is the newest and the best hotel. The Comfort Suites is located within walking distance of the Cracker Barrel restaurant, but nothing else is within a reasonable distance for walking.

This property was under renovation at the time of my stay. Signs of disarray are evident with construction material left in the parking lot and in the stairwells. Open vents expose the outside in the stairwells that make your descent or ascent exposed to the elements and whatever bug decides to light on your head; e.g. spiders, gnats, mosquitoes, etc.

The room is a basic room with a fridge and microwave and couch; certainly not a suite that you would identify by any other standard. The shower was more like a glorified drip. If you prefer a hotel with wireless "high speed" internet you should probably look elsewhere. The connection was low speed and intermitted. The property's back wall is very near I-71 and the road noise is very noticeable also the AC/Heating unit was loud and rattled. The evening rest was hampered by these noises.

The staff was helpful and understood the term "hospitality".

I’m not fairly certain that the property will be up-to-speed within a calculable period of time as construction and renovation appears to be ongoing.

Best bet drive on down the road or if you’re desperate to stay in La Grange; pray Holiday Inn Express has a vacancy.

Room Tip: 1. Ask for a room that overlooks the front of the property. The back is near a very busy and noisey...
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  • Stayed: October 2011, traveled on business
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1  Thank jeffwes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patricia G, General Manager at Quality Suites, responded to this reviewResponded July 16, 2013

Dear jeffwes,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

We have completed our renovations now and the hotel is in much better shape now than when you were here. I am sorry that you had to experience such a bad stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Patricia Gaddie
General Manager
Comfort Suites
502-225-4125

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites

Address: 1500 E Crystal Dr, La Grange, KY 40031-1388 (Formerly Comfort Suites)
Location: United States > Kentucky > La Grange
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in La Grange
Price Range: $85 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites 2.5*
Number of rooms: 55
Official Description (provided by the hotel):
A La Grange hotel - Quality Innhotel in the heart of Oldham CountyNestled in the heart of Oldham County and easily accessible from Interstate 71, the Quality Inn(R) hotel is convenient to the highway triangle of Cincinnati, Louisville and Lexington. This La Grange, KY hotel is about 35 minutes from Churchill Downs horse racing venue, the Louisville Science Center and the Louisville International Airport. La Grange is Oldham County's largest city. It is filled with historic sites, iron-front buildings, a variety of restaurants, several shops and the Renaissance Revival-style courthouse, built in 1875. Your Q Breakfast is full of hot and delicious options, making breakfast at the QualitySuites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, sausage, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! Guests of this La Grange, KY hotel will enjoy amenities like free local calls, free weekday newspaper and free coffee. Enjoy a workout in the fitness center, or relax in the indoor pool. Business travelers will appreciate a computer with Internet access in the lobby. There is a meeting room available to accommodate most events and business functions. All spacious guest rooms include refrigerators, microwaves, free wireless high-speed Internet access, coffee makers, irons, ironing boards, two-line telephones and cable television with HBO. This is a pet-friendly hotel. The Quality Suites hotel provides a convenient location, superior accommodations and excellent service. You'll find us to be the perfect destination for relaxing or working while in the La Grange area, also we have just completed a full renovation. Pet accommodation: 20.00/Night per pet. Refundable Deposit Required: 50.00. Size limit maximum of 75 pounds ... more   less 
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Also Known As:
Comfort Hotel Lagrange
Comfort Suites Lagrange
Lagrange Comfort Suites

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