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“Precious room and great customer service!”

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Hawthorn Suites by Wyndham Louisville/jeffersontown
Ranked #1 of 9 Hotels in Jeffersontown
Certificate of Excellence
Alaska
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Precious room and great customer service!”
5 of 5 bubbles Reviewed February 14, 2014 via mobile

I had to fly to Louisville do my dads surgery. Hawthorn Suites is on the hotel list provided by Norton Hospital for hotels that give special rates to guests with family in the hospital. They were the ONLY hotel to honor the discounted rate! I called to inquire about the room and explained my situation. When I arrived, hours later, William remembered me from the phone call earlier and asked now my fathers surgery went. He made me feel welcomed and went above and beyond! The bed was the most comfortable bed I have ever slept in!

Stayed February 2014, traveled solo
Helpful?
Thank AlaskanAdventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville/jeffersontown, responded to this review, February 22, 2014
We are very proud to be on Norton Hospital's list of preferred hotels, and as you noted, provide special rates for family of patients. We are very glad that William, one of our Guest Services Agents, was able to take care of you and made you feel welcome. We're please to hear that you enjoyed your stay and hope that we were able to provide comfort and peace of mind at a difficult time. On behalf of the entire Hawthorn staff, we wish you and your father all the best.

Cris Cooper, Guest Services, Hawthorn Suites Louisville - Jeffersontown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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381 reviews from our community

Traveler rating
    174
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    55
    24
    13
See reviews for
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115
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Paducah, Kentucky
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 16, 2013 via mobile

Second time staying here. Only complaint is paper this walls. Pretty sure there were newlyweds next door to us. Really clean, super staff, great breakfast, great location. Will definitely stay here again. Other than the neighbors we enjoyed our stay. No smell of smoke like the other reviews stated. Pretty sure they fixed the issue.

Stayed November 2013, traveled on business
Helpful?
Thank Sowenjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville/jeffersontown, responded to this review, January 5, 2014
It's great to hear that you came back to our property for a second stay and also plan on staying again in the future. When our guests return time and again, we know we are doing something right! We are glad you enjoyed our hot breakfast and found our staff helpful and our property clean. Despite your noisey neighbors, we are glad you still enjoyed your stay overall. If you are disturbed by surrounding guests on any of your future stays with us, please do not hesitate to call the front desk. Our front guest associates are committed to making sure all our guests enjoy their stay. Thank you for sharing your thoughts with us. We look forward to hosting you again in the future.

Cris Cooper, Guest Services, Hawthorn Suites Louisville - Jeffersontown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville
1 review
4 of 5 bubbles Reviewed November 1, 2013

this stay was very convient for what we needed. we would stay again anytime. the staff was awesome!!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristopher C, Front Office Manager at Hawthorn Suites by Wyndham Louisville/jeffersontown, responded to this review, November 28, 2013
Thank you for taking the time to review our property. With on site guest laundry and condo-style suites that include a fully equipped kitchen, many guests find our location ideal for situations when a temporary housing solution is needed, We are pleased to hear that we were able to provide you with the ammenities you needed while waiting for you lease period to begin with your new apartment. Thank you for your kind words about our staff. Although we were sad to see you leave, we hope you are enjoying your new apartment. All the best!

Cris Cooper, Guest Services, Hawthorn Suites Louisville - Jeffersontown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Louisville/jeffersontown

Property: Hawthorn Suites by Wyndham Louisville/jeffersontown
Address: 11762 Commonwealth Drive, Jeffersontown, KY 40299
Phone Number:
Location: United States > Kentucky > Jeffersontown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Jeffersontown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Louisville/jeffersontown 3*
Number of rooms: 76
Official Description (provided by the hotel):
At Hawthorn Suites by Wyndham Louisville, we put the amenities where they really count: in your room. Big and built for comfort, it's the ultimate suite for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator with icemaker in the freezer. Work efficiently at your oversized executive desk with two separate phone lines-Use our free Wifi to surf the web. Relax in your recliner while you enjoy watching HD channels on a 37" LCD television. Start off the day with our free hot breakfast which includes milk, coffee, juice, pastries, yogurt, waffles, fresh fruit, oatmeal, cereal, and hot breakfast items such as eggs, bacon,or sausage. Use our business center to check e-mail or print boarding passes. Work off some stress in our fitness center or visit the vending area and guest laundry facilities on the 1st floor. We're a pet friendly hotel with a small fee (see animal services for pricing). Enjoy 4 weekly evening receptions featuring complimentary light-fare food, snacks, and soft drinks. The Hawthorn Suites by Wyndham Louisville - Jeffersontown is conveniently located off of interstate 64 and exit 17 South. The finest dining, shopping and entertainment are also within miles. ... more   less 
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Also Known As:
Candlewood Suites Louisville
Candlewood Louisville
Louisville Candlewood Suites

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