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“comfortable and convenient”

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DoubleTree by Hilton Cincinnati Airport Hotel
Ranked #4 of 5 Hotels in Hebron
Lexington, KY
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“comfortable and convenient”
Reviewed November 18, 2012

Had a good stay here. Room was clean and hotel staff were helpful. When I lost some money in a vending machine, a staff member promptly brought me another bottle to my room at no charge.They give guests warm cookies at check-in. Nothing glamorous but a good choice for a person needing a room near the airport.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CW1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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723 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
Lucasville,OH
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 31, 2012

My husband and I stayed here on the night before we left for vacation. We liked it so well that we stayed again on the return flight. The staff was very friendly. The room was excellent, the bed was very comfortable. We ate an excellent breakfast on the return visit.

  • Stayed October 2012, traveled as a couple
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Helpful?
1 Thank justpeachy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wheelersburg, Ohio
Level 5 Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 29, 2012

On airport grounds, two minutes by shuttle, renovated, great beds, better-than-average room service and cuisine, immaculate. Free parking and wii-fi. Pleasant and helpful front desk. Heating and A/C worked well.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank rturner125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, TX
Level 5 Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed October 28, 2012

We had an early flight scheduled out of CVG airport. The doubletree was the perfect location to avoid a rush in the morning. Rooms were relatively renovated, but still the hotel had an old feel to it, low ceilings, noisy a/c and heating units under the windows. HD flat screens, new paint and furniture do not turn a 60s hotel into a new property....
We did not visit the restaurant or any other facilities at this hotel. Normally Doubletree is supposed to greet you with fresh cookies, didn't happen at our check-in.
It was ok and convenient for our purposes, the noisy and smelly heating unit was annoying, but we were too tired to complain or change rooms....Would only stay here if I need to be that close to the airport.

Room Tip: check your room and your a/c unit in the room before you settle in. Ours was very noisy and smelly.
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pedi-dent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 24, 2012

This hotel is rated 3.5 stars, but I've had better experiences at rinky dink Holiday Inns.

Pros: The beds are comfortable and the parking and wifi are free. They have a nice little business center with computers and a printer.

Cons: the whirlpool has been turned into a planter. Seriously. One thing I enjoy when traveling on business is a nice soak in the hot tub.

The buffet breakfast was overpriced and disappointing.

We returned from a business meeting to find our keys didn't work. Both rooms. Desk clerk acted as if it was our fault, she said the keys can be deactivated by car keys, etc. Really? Both rooms? No apology was offered, it was totally unprofessional.

The TV gets about 10 stations, and a couple of them are fuzzy. They aggressively push their on-demand offerings, and it's difficult to even figure out how to get to "free" television stations. Hint: channel up button a couple of times.

Overall our stay is very disappointing and not at all what we expected. Unfortunately we flew here on short notice and all the good downtown hotels are completely full due to a convention, I thought being 3.5 stars this place would be nice, but in retrospect I would've booked a Comfort Inn,

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
1 Thank JulesBo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CincinnatiManager, Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review, October 26, 2012
We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whiteland, Indiana
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 21, 2012

Very quiet, especially for how close it is to the airport. As usual, beds are comfortable, rooms nice - but a few improvements could be made. An in-room fridge would have been wonderful, there is an on-site restaurant, but very little as far as snacks, etc., in the lobby. There are no nearby grocery stores, etc., so we had to make a special trip to get some snacks. Pool was a bit cold, just an increase of a few degrees would have made a huge difference. We stayed two nights - but after the first night, our room key was deactivated for some reason - and we had to have it reactivated at the front desk.

  • Stayed October 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Indymom12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CincinnatiManager, Manager at DoubleTree by Hilton Cincinnati Airport Hotel, responded to this review, October 26, 2012
Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 21, 2012

Amazing airport hotel. We certainly enjoyed our stay at this Doubletree. As a hilton gold, I have come to expect comfortable rooms and great service from this Hilton chain. This hotel did not disappoint or room was spacious, nicely decorated and very comfortable. The room rate was one of the best rate we have seen for a long time. The food and service in the restaurant was exceptional. I would recommend this hotel for anyone looking for an outstanding hotel at a very reasonable rate.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rivahgirl68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Cincinnati Airport Hotel

Property: DoubleTree by Hilton Cincinnati Airport Hotel
Address: 2826 Terminal Dr, Hebron, KY 41048-9806
Phone Number:
Location: United States > Kentucky > Hebron
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 Hotels in Hebron
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Cincinnati Airport Hotel 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Sheraton Hebron
Hebron Sheraton

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