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“Disappointing from a Comfort Suites property”

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Comfort Suites Cincinnati Airport
Ranked #5 of 5 Hotels in Hebron
Reviewed February 19, 2014

As a Comfort Suites hotel and frequent patron of their properties, I was quite frustrated upon arrival in that this hotel has an offer for people traveling to leave their cars at the hotel while on their trip. We arrived in a snow storm and all the spaces in the hotel were taken. The front desk was quite nice but told us to park in back of the hotel in another business's parking lot. The next morning, I saw a sign saying, "Visitor's Parking All other vehicles will be towed." Since we were staying for four nights,early the next morning I quickly moved the car to another area which was at the hotel but not a parking spot.

The room was spacious but with little furniture for anyone staying more than one night. The staff was quite friendly but the breakfast was quite forgettable. The quality of Comfort Suites breakfast are usually good but this hotel was poor at best. I have had better breakfasts at a Days Inn. The English muffins tasted freezer burnt, the apples were shriveled, sausage was un-eatable, rolls and mini muffins were so stale that they had to be heated in the microwave to get any moisture back into them, and the milk was soured (which they did throw out and get new milk in place). It just did not live up to the Comfort Suites standards where you pay more knowing that you are getting good quality.

Lastly, during our stay the driveway was never cleared and one evening, I fell on my hip due to the amount of packed ice in the main driveway. All properties and hotels around us WERE cleared. This property is asking for lawsuits in the future if an older person has a serious accident because of their outside housekeeping.
We mark on the Choice Privileges site places we will return to and this will NOT be one of them.

  • Stayed: February 2014, traveled as a couple
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1  Thank JB1984N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_CVG, Director of Sales at Comfort Suites Cincinnati Airport, responded to this reviewResponded February 21, 2014

Dear Guest,

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (260)
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165 - 171 of 260 reviews

Reviewed January 3, 2014

We got stuck overnight due to a missed connection at the airport. I'm going to guess that most of the guests at this hotel are in a similar situation. We chose this one because it had okay reviews and a good deal with AAA. We called from the airport, got a room, and they came right away with the free airport shuttle.

I have to say that the location isn't great if you don't have a car. As far as we could tell there wasn't much within walking distance to eat. The staff was super helpful and gave us some recommendations for places that delivered to the hotel.

Let's talk about the rooms. They were quite large with a sitting area (with a dingy couch) and a bedroom. We had a very comfortable king size with a ton of pillows (seriously, a lot of pillows.) Overall, the room felt clean but with a couple hiccups. There was a small stain on the comforter. In the morning we found two beetles in the room. They weren't really dangerous and I'm sure just inside because it was very cold outside and we were on the first floor. But, it was a little disconcerting to see them when you first wake up. The bathtub could have been cleaner. It had a anti-slip mat on the bottom, which is difficult to clean. Around the edge of the mat were some reddish brown stains.

The breakfast was fine. They had a waffle iron, which always makes me happy. The eggs were those scrambled omelet things - eh.

For a last minute overnight, this hotel was fine.

  • Stayed: December 2013, traveled as a couple
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Thank miccoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this reviewResponded February 25, 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

Came in to Cincinnati for an overnight stay with a group during a bad winter storm. The staff at this hotel was VERY flexible with our arrival time & understanding when a few families were stuck due to weather and could not make it. Nice facilities, good breakfast, and a place I would return to.

  • Stayed: December 2013, traveled on business
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Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_CVG, Front Office Manager at Comfort Suites Cincinnati Airport, responded to this reviewResponded February 25, 2014

Thank you for taking the time out to tell us about your recent stay at Comfort Suites.
We appreciate the kind words you expressed.
We look forward to seeing you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

If you are a light sleeper, and are sensitive to light and sound, DO NOT STAY HERE! The motor for the heater was as loud as a jet engine. The parking lot lighting is 3 stories tall and the drapes are too short for the window.

  • Stayed: December 2013, traveled with family
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2  Thank Amie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_CVG, Front Office Manager at Comfort Suites Cincinnati Airport, responded to this reviewResponded February 25, 2014

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2013

I got stuck overnight at the airport, so the hotel was much better than sleeping in the terminal.
That being said the hotel was quiet but dingy, had bad coffee. The free shuttle service too and from the airport was great, and the service was okay. The wifi wasn't working on either of my devices. All in all it was average.

  • Stayed: November 2013, traveled solo
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Thank Kipp7272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this reviewResponded December 12, 2013

Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We have added few more items in our breakfast like 2 kind of hot waffles which is really favorite with the families. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 859-980-0555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

We needed a place to stay at the Airport before our vacation and this motel did not disappoint. The staff at check in was friendly and helpful. The room was clean and the bed very comfortable. The sofa in our room had quite a bit of wear to it but where it mattered<the bed> was perfect. Breakfast the next morning was okay. The buffets are never over the top but at least it was okay for free.

Room Tip: We stayed on first floor and as usual if you have someone walking or running up above you it can get...
  • Stayed: October 2013, traveled as a couple
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1  Thank wildflower514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this reviewResponded November 13, 2013

Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 859-980-0555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

I recently booked one of our Sales Managers into this hotel in order to train a newly hired rep. He stayed for a week and had no problems at all with the hotel (staff or room). He found check in and check out to be fairly fast, the room big and clean. The eggs and sausage for breakfast weren't the hottest, but they weren't cold either...just sort of in between. The hotel was in a good place for what he was there for, but he did comment that in order to find a restaurant, you had to have a car, but that there were places in the area who delivered food.

  • Stayed: October 2013, traveled on business
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Thank LoverOfSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Suites_CVG, Manager at Comfort Suites Cincinnati Airport, responded to this reviewResponded October 26, 2013

Thank you for taking the time to write your reviews regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We have added few more items in our breakfast like 2 kind of hot waffles which is really favorite with the families. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 859-980-0555

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Cincinnati Airport

Address: 775 Petersburg Rd, I-275 W,Exit 4-A, Hebron, KY 41048-8796
Phone Number:
Location: United States > Kentucky > Hebron
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Hebron
Price Range: $94 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Cincinnati Airport 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Comfort Suites Cincinnati Airport, a Hebron hotel near the Cincinnati/Northern Kentucky International Airport The Hebron, KY Comfort Suites(R) Cincinnati Airport hotel is located a mile from Cincinnati/Northern Kentucky International Airport. This Hebron, KY hotel is only minutes from: Creation Museum Turfway Park Hollywood Casino Lawrenceburg Paul Brown Stadium, home of the Cincinnati Bengals Great American Ball Park, home of the Cincinnati Reds Cincinnati Zoo & Botanical Garden, Newport Aquarium and Perfect North Slopes ski area are also nearby. We offer discounted tickets to the Creation Museum, Cincinnati Zoo & Botanical Garden and Perfect North Slopes ski area. Shop at Florence Mall, boasting more than 100 specialty shops. The area offers several restaurants. You'll enjoy the amenities at our smoke free hotel, including: Free airport transportation 5 a.M. To 12 a.M. Free coffee Free wired and wireless high-speed Internet access Indoor heated pool Exercise room Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites Cincinnati Airport the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab It & Go bag is available for the two hours prior to breakfast. Business travelers will welcome in-room desks and access to copy and fax services. Our meeting room accommodates up to 40 people and includes Internet and a multimedia video projector. All of our suites have microwaves, refrigerators, hair dryers, coffee makers, irons and ironing boards. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Parking and laundry facilities are on site. ... more   less 
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Also Known As:
Comfort Suites Cincinnati Airport Hotel Hebron
Comfort Suites Hebron
Hebron Comfort Suites

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