Stayed for 5 days at the end of June. Smooth check-in and check-out. Door to our room was ajar upon our arrival (apparently they do this on purpose?) so we spent the first few minutes checking under beds and behind shower curtains to ensure there were no hidden intruders. Room was clean and housekeeping services were good (I thought). There were lots of choices each day for breakfast. The hotel is conveniently located next to the highway, though unfortunately there are no stores/restaurants within walking distance. There are laundry facilities (two washers/two dryers) on the first floor, which was very helpful given the length of my stay. No in-room safe so I opted to take my valuables on the road with me each day. Upon check-out, I felt quite positive about the hotel overall.
A couple of days later, I realized that I had left two brand new/never worn bathing suits in one of the dresser drawers. I contacted the hotel, hoping the items had been turned into the 'lost and found', and offered to pay the cost of having the items mailed back to me. Unfortunately, I waited two weeks for a response from the site manager; by then, I had come to terms with the likelihood that someone affiliated with the hotel was now rockin' the bathing suits (as I had hoped to do later in my vacation). The manager simply said that my concern would be forwarded to the appropriate "department head", who would then review with staff. No apologies. I would have been content with something as simple as, "We regret that this happened."
Perhaps there is an assumption in certain hospitality industry circles that any items left behind by guests are 'up for grabs'. But as I explained to the hotel, the "finders keepers" rule only applies when you do not know (or have any way of finding out) the identity of the item's owner, and in this case, they knew not only my name, but my phone number, email address and mailing address as well. Ideally, the employee who found the items would have turned them in at the front desk within a few hours of my check-out, then the hotel would have called me and I would have returned to pick them up (as I was still in the area for the rest of the day). But that did not happen. I take responsibility for leaving the items behind, but it is really unfortunate that the items never reached the lost and found. I tipped the housekeeping staff each day, so it is even worse to know that my belongings simply disappeared. I just keep reminding myself to be thankful that I did not leave behind something of substantial value...though I really did like those bathing suits.
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- Also Known As:
- Country Inn And Suites By Carlson Cincinnati Airport
- Country Inn & Suites By Carlson Cincinnati Airport Hotel Hebron
- Country Inn Hebron
- Hebron Country Inn