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“Great staff and personnel, Lousy Cottage”

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Kentucky Dam Village State Park
Ranked #1 of 6 Hotels in Gilbertsville
Certificate of Excellence
Mason, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great staff and personnel, Lousy Cottage”
Reviewed August 8, 2013

The staff and facility personnel were very friendly. The dining area and lodge lobby were all top notch.

The cottage I had was a complete dump. It had faulty plumbing, damaged cabinetry and furniture, microwave did not work. The TV was 1980 vintage. I was mislead by the bochure on the internet. The accomodations pictured were not what I was given.
They should have floor pans and photos of ALL the cottages either on the internet or at the front desk. I am truly disappointed and would warn others to check out the facility prior to booking.

Room Tip: Ask to see the room before checking in.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratzls, General Manager at Kentucky Dam Village State Park, responded to this review, August 10, 2013
Jim S.

Thanks for your review of your recent stay with us here at Kentucky Dam Village and your kind words regarding our service. I have shared your concerns regarding the cottage condition with the entire team. We will certainly be attending to these items prior to the a future guest comes to stay. Thanks for your honest review.

Hope you will return soon.

Scot Ratzlaff
Park Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Oak Grove, Kentucky
Level Contributor
6 reviews
Reviewed August 6, 2013

My coworkers and I thoroughly enjoyed our stay at Kentucky Dam Village State Park! We reserved a two bedroom cabin and it turned out to be perfect for us! We went to the marina after checking in and unloading our "stuff" in the cabin and rented a pontoon boat for four hours. We went out on the lake and drank, swam and had a blast! Went back to the cabin for a wonderful steak dinner with all the trimmings! Played games, drank some more and checked out on time before eating breakfast in the park restaurant! Very good as well! We would do it again in a heartbeat!

Room Tip: Cabin all the way
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  • Stayed July 2013, traveled with friends
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    • Service
Review collected in partnership with this hotel

Helpful?
Thank Missladymayor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratzls, General Manager at Kentucky Dam Village State Park, responded to this review, August 7, 2013
Missladymayor

It is awesome to hear your enjoyed your festivities here at Kentucky Dam Village. I glad you enjoyed your "non-alcoholic" beverages here in this "dry" area of Kentucky along with all of the other activities! Would love to have you and your co-workers back again for another stay!

Scot Ratzlaff
Park Manager
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Leitchfield
Level Contributor
4 reviews
Reviewed August 6, 2013

We did a quick 3 day getaway and stayed in an upper level lodge room. The room was very spacious and had nice furniture. The décor was nice but the throw pillows were stained and we put them aside and didn't use them. It rained most of the time we were there and we tried to enjoy the view from our balcony, but the roof leaked horribly and was trying to fall down. The biggest negative was bugs and spiders in our room. I killed 6 or 7 spiders while we were there. There were more but I couldn't reach them. We love staying at the State Parks but hope that they have hired an exterminator before our next stay. KDV is a beautiful State Park, it just needs a little TLC. We will return in the future.

Room Tip: We hoped to have a nice view of the lake by requesting an upper level room. It wasn't much of a...
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  • Stayed July 2013, traveled as a couple
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JNC101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratzls, General Manager at Kentucky Dam Village State Park, responded to this review, August 10, 2013
Thanks JNC101 for your kind review. It is great to hear you enjoyed your recent stay with us. Sorry you had to enjoy us during a rain storm!

I have shared your concerns regarding the pest control with our contracted exterminator and the rest of the team here at Kentucky Dam Village. We will certainly be working at attending to this issue. With the close proximity to water and trees, as you can well imagine, continual work progresses to address this as best as possible. In addition, we are addressing your cleaning issues as we speak.

Again, thanks for your stay. Hope to see you again.

Scot Ratzlaff
Park Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

We'd booked a 3-bed, 3-bath executive cottage for a family get-together in May. Checking a day before I was told we had a 3-bed ONE bath bungalow, which should be razed. After a night we got our EC but the trip was tainted.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Garth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratzls, General Manager at Kentucky Dam Village State Park, responded to this review, August 7, 2013
Garth M.

It is great to hear we were able to correct the situation which developed during your stay and you were able to enjoy the remainder of your time with us. I am sorry this happened. Over the next couple of days, I will be sharing your experience with the entire team here at Kentucky Dam Village to investigate exactly what happened and how to avoid this happening with a guest in the future!

I do hope you will try us again

Scot Ratzlaff
Park Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sparta, Tn.
1 review
Reviewed August 6, 2013

incredably rude desk clerks , young girl with dark hair , old man with thinning lighter hair . Made to wait two hours because room was not ready (saying check in was not till 4 PM) While waiting nobody went in or out of that room.!! Made online reservation for one king size bed. Offered small room with what looked like a short twin bed . After complaining was offered a room on bottom floor with two black family reunions celebrating loudly. July 27 - 28 2013 . Will never go to Ky. again . I would advise to go to Tennessee!! Robert White

Room Tip: choose one in Tennessee
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratzls, General Manager at Kentucky Dam Village State Park, responded to this review, August 7, 2013
Robert W

It was great for you to spend a moment and let us know about your recent stay. I am concerned about your service at the Front Desk upon check in. I am sorry to hear about your experience. When someone arrives prior to our normal check in time at 4pm, we attempt to move them into their accommodations as soon as possible. However, with check out only a few hours before, it is on occasion difficult to provide early check in for someone who arrives without notice. I would suggest next time letting us know in advance. We will endeavor to provide such requests.

If you could take a moment to contact me at your convenience, I would like to talk with you further about your stay. My contact information is either via telephone at (270)362-4271 or scot.ratzlaff@ky.gov

Respectfully,
Scot Ratzlaff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walden, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 6, 2013

We stayed in a two bedroom cottage for eight days, seven nights. We loved it. The cottage is spacious and has room to cook. I wish the couch pulled out into a bed though. We loved the grill outside the cottage and used it. The porch was extremely relaxing, however ours needed to be power washed. There was spiders and old spider webs from last year. The showers were excellent...great pressure and hot water. I would recommend the park find a way to bring back linen and towel delivery. I did not mind going to the main desk for new linen and towels, however when we would get there the staff is very busy and has to stop what they are doing to get us new towels. It did not seem fair to them or efficient. We had a slip for our boat and the marina was awesome. It was within minutes from the cottage. The staff at the park and the marina were exceptional. They were friendly and helpful and made you feel a priority. I would stay at Kentucky Dam Village again without hesitation.

Room Tip: The central air in the cottage works well and kept us more than comfortable.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratzls, General Manager at Kentucky Dam Village State Park, responded to this review, August 7, 2013
Tina B

Thanks for your kind review regarding your recent stay here at Kentucky Dam Village. It is with the knowledge which is gained from individuals such as yourself we are able to improve our service to future guests.

We on staff all LOVE our cottages! Yes, they are a great way to spend a holiday with more than one or two individuals in a party. Of course, we will continually attend to the spider and pest conditions at the Park. However, I'm sorry we missed your cottage before arrival. We will certainly attempt to make sure this doesn't happen again. As you did find out, fresh towels are always available at the Front Desk. We are certainly more than willing to assist you.

Its great you had a wonderful stay! Hope to see you again...

Scot Ratzlaff
Park Manager
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Atlanta, Georgia, USA
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 4, 2013 via mobile

Very nice State Park. Staff was very friendly. We came by boat and stayed at the lodge. A walking path between the marina & lodge is desperately needed. Staff gave us rides to/from the lodge/marina but it did interrupt their regular work.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ole-wd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ratzls, General Manager at Kentucky Dam Village State Park, responded to this review, August 4, 2013
ole-wd

Thanks for your review of your recent visit. Yes, we are working on establishing the path from the Marina to the Lodge. However, in the meantime, free shuttle service to and from the Marina is always available.

See you next time.

Scot Ratzlaff
Park Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kentucky Dam Village State Park

Property: Kentucky Dam Village State Park
Address: 166 Upper Village Drive, 113 Administration Drive, PO Box 69, Gilbertsville, KY 42044
Location: United States > Kentucky > Gilbertsville
Amenities:
Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Gilbertsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Kentucky Dam Village State Park 2.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Kentucky Dam Village State Park Hotel Gilbertsville
Park Inn Gilbertsville
Gilbertsville Park Inn
Kentucky Dam Village State Park Gilbertsville

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