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“Great service, aging rooms”

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Comfort Suites - Georgetown
Ranked #4 of 14 Hotels in Georgetown
Certificate of Excellence
Lapel, Indiana
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great service, aging rooms”
Reviewed August 30, 2012

The staff was very polite and sincere. The complementary breakfast was great, and stocked. The lobby and breakfast area look to be remodeled recently. The room I was in (2 double beds) was showing its age, with some peeling wall paper and old fixtures.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank samistyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elisa R, Manager at Comfort Suites - Georgetown, responded to this review, September 6, 2012
Thank you for taking the time to complete an online review regarding your recent stay at our hotel.

Your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 502-868-9500.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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293 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Any
English first
Surrey, Canada
Level 5 Contributor
89 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 8, 2012

Stayed in Georgetown during a business trip to Kentucky, this location is ideal if your travels include Lexington, KY and smaller communities with 60-90 minutes drive in the blue grass region of Kentucky. Good proximity to both Cincinnati/ Northern Kentucky (CVG) and Lexington (LEX) airports. Clean, quiet, good internet and close to I-75, very friendly and helpful staff. A good business stay and location if you're in the area.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LivesInPacificNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack S, General Manager at Comfort Suites - Georgetown, responded to this review, August 9, 2012
Thank you for taking the time to complete an online review regarding your recent stay at our hotel.

Your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 859-543-9684.

Sincerely,


Jack Shah
Hotel Manager
Comfort Suites Georgetown
859-543-9684
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrodsburg, Kentucky, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 7, 2012

The rooms were clean. It is an older hotel with rooms that could use updating. The continental breakfast is typical....what you would expect for free. I would not stay here again just because I feel there are better choices right next down for similar money.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jewell74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack S, General Manager at Comfort Suites - Georgetown, responded to this review, August 9, 2012
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Comfort Suites we strive every day to provide a superior customer experience. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 859-543-9684.


Sincerely,

Jack Shah
Hotel Manager
Comfort Suites Georgetown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neenah, Wisconsin
Level 4 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 5, 2012

This is a very good property for a quick overnight stay. The property is very close to the interstate and there are plenty of quick food options within a few munites. The room was clean and the location was quiet. Only suggestion is arrive early or you will be parking on the street.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack S, General Manager at Comfort Suites - Georgetown, responded to this review, August 9, 2012
Thank you for taking the time to complete an online survey regarding your recent stay at our hotel.

Your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 859-543-9684.

Sincerely,


Jack Shah
Hotel Manager
Comfort Suites Georgetown
859-543-9684
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
196 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 3, 2012 via mobile

Very comfortable . Great place convenient to Kentucky Horse Park. We are enjoying our 2 week stay for Pony Finals. Very clean. Nice free breakfast with good selection of items. Indoor swimming poop and nice workout room.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Topgun48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack S, General Manager at Comfort Suites - Georgetown, responded to this review, August 9, 2012
Thank you for taking the time to complete an online survey regarding your recent stay at our hotel.

Your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 859-543-9684.

Sincerely,


Jack Shah
Hotel Manager
Comfort Suites Georgetown
859-543-9684
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level 6 Contributor
121 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed July 28, 2012 via mobile

Had no issues with my recent overnight stay here. Comfort Suites is located just off the interstate with numerous restaurants nearby. Didn't quite make it for the evening fresh cookies but heard they were good.

Room was excellent with very comfortable bed. Alarm clock and temperature controls very easy to operate. Nice data port/docking stations to recharge electronics. Strong complementary wi-fi signal. King room had micro/fridge, desk, and love seat. Very clean and fresh.

Clean bathroom with one of the lowest-sitting toilets I can recall.

Staff were pleasant and appeared to be hard-working. Nice seating area for complimentary breakfast, which was pretty much what you'd expect -- Danish, cereal, muffins, limited fruit, waffles, and a few hot items (eggs, link sausage, and chipped beef over biscuit.). Didn't use pool or fitness center. About the only thing I could suggest is an additional elevator. Would stay here again, without a doubt.

Stayed July 2012, traveled with friends
Helpful?
Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack S, Owner at Comfort Suites - Georgetown, responded to this review, July 30, 2012
Thank you for taking the time to do a review regarding your recent stay at our hotel.

Your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 859-543-9684.

Sincerely,

Jack Shah
Hotel Manager
Comfort Suites Georgetown
859-543-9684
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Manchester, Indiana, United States
1 review
Reviewed July 19, 2012

We were in the area for a basketball camp our son was attending. We originally only made reservations for one night but upon check in decided to spend our entire stay there. Our first morning we received a call from our son saying he was ill - Elisa at the front desk was very helpful in locating an urgent care for us and then made sure we had everything we needed for him and asked how he was every time we saw her. The bed in the couch had not been opened in quite a while an was dirty (as in crumbs under the cushions) housekeeping came in and not only changed the linens they changed the mattress because it had some spots on it. Breakfast was good every morning and the cookies were a nice touch in the evening. The room was clean (except under couch cushions) as was the rest of the property. I mentioned Elisa earlier and just want to say again how helpful and friendly she was! We will definitely stay here again if we're in the area.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Candie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jack S, Owner at Comfort Suites - Georgetown, responded to this review, July 20, 2012
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and I can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

If we can be of assistance in the future, please do not hesitate to contact us at 859-543-9684.

Sincerely,

Jack Shah
Hotel Manager
Comfort Suites Georgetown
859-543-9684
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites - Georgetown

Property: Comfort Suites - Georgetown
Address: 121 Darby Dr, Georgetown, KY 40324-8715
Phone Number:
Location: United States > Kentucky > Georgetown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Suites - Georgetown 2*
Number of rooms: 66
Official Description (provided by the hotel):
This Magnuson Hotels affiliate is located near Kentucky Horse Park, Georgetown College, University of Kentucky, Boiling Springs State Park, Rupp Arena, Lexington Center and Buffalo Trace Distillery. ... more   less 
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Also Known As:
Comfort Suites - Georgetown Hotel Georgetown
Georgetown Comfort Suites

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