"Repeating the same thing over and over and expecting different results." That's the definition I heard anyway. Well the results weren't exactly the same, so I'll detail some changes I've noticed--and some that, sadly, have not happened. First, it's a little tidier. Secondly, the evening clerk Dilena, while obviously tired and hungry when I arrived, helped me unravel a mistake I made in my booking and was patient and even pleasant about it.
Unfortunately, I made another mistake that could not be corrected: I confused this BW with another and booked here despite my decision NOT to return. And, as luck would have it, I was booked into the same room--the non-smoking one that smelled of smoke because half the third floor is STILL non-smoking. There is as yet no plan to change the smoking policy, according to the desk clerk. This time I asked for a room change, and Dilena accommodated me. Unfortunately, in my new room on the second floor I could still smell smoke and soon got "stuffed up," but it was somewhat better. And there was no tissue in the bathroom! Oh well. . .there's always TP.
At the very least, the desk clerks should be instructed by management to inform people before they register that the third floor has smoking rooms and even non-smoking rooms may be affected. And they should not charge more for a room on a non-smoking floor if a change is requested! (I wasn't, but I had to negotiate that.) Finally, if you are particularly sensitive to smoke, don't book here unless and until they change the policy and thoroughly fumigate the property.
I wanted to upgrade my rating to "average" because there have been improvements, but not as a "Best Western Plus" property. As others have noted, it should not yet have been awarded a "Plus" designation. As a standard BW, it would be average or possibly even very good--for smokers or those who aren't bothered by it.
As I said at the outset--and in my first review--there IS hope for this property, and I have hope the improvements will continue to mount. If I book here again in error, I won't expect a different result. I'm not completely insane--just absent-minded. Maybe I'd be pleasantly surprised.
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- Also Known As:
- Best Western Georgetown
- Georgetown Best Western