I wanted to post this review to alert travelers to an experience I had with this location. For the record, i did not actually stay here again, but i had intended to do so because of a good previous stay. I called this hotel because i needed to stop and park my tractor trailer for the night. I called ahead to see if there were any smoking rooms. I was quickly informed that there were none available. I remembered that this was a motel style location with doors that opened outside. I told the lady that " it's ok, i"ll just step outside to smoke". She very quickly and rudely stated that "we do not rent any non smoking rooms to you smokers". I was shocked. I am a diamond elite member with Best Western and stay over 100 nights a year in hotels all over the southeast US. If a location doesn't have smoking rooms, I respect the policy and go outside. I find it incredible that a place would refuse business in this economy. I complained to BW Corporate. Be forewarned, everyone.
- Official Description (provided by the hotel):
- Our property is exterior 49 room property. It has just been remodeled, we have free breakfast and wifi, fitness room and outdoor seasonable pool. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Franklin
- Franklin Best Western