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“Great Room and Great Value”

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Comfort Inn & Suites Franklin
Ranked #3 of 10 Hotels in Franklin
Certificate of Excellence
Marion, Illinois
Level Contributor
184 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great Room and Great Value”
Reviewed November 30, 2012

I usually stay in a different place in Franklin but decided to give this place a try. I am not sorry I did and will stay here in future trips to Franklin. This is a newer property. The rooms are very nice, comfortable and clean. Good work area, bathroom, and a large TV. The heat/ac unit was a bit noisy but no big deal. The bed was very comfortable. The clerk at the front desk was not the frendliest but perhaps she was having a bad day. I did have to call a couple days later and get a copy of my receipt and they were very happy to send me one. I will be staying here from now on when I pass through the area.

Stayed November 2012, traveled on business
Helpful?
Thank DAA67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
    77
    45
    7
    0
    5
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45
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18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Tampa, Florida
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 6, 2012

I have stayed here twice before, and during those stays was very pleased with the hotel. This time however, it was like staying in a totaly different hotel. When I walked into the room, it was so cold, I could almost see my breath. This was late October, and the area was expecting frost that night. The AC unit was set at 54 degrees and on high. I reset it to heat and kept my jacket on a while. When I walked into the bathroom, three of the four lights above the sink were out, and one of the bulbs was missing. I touched one of the unlit bulbs and found it was unscrewed. I found the other unlit bulb unscrewed as well. When I showered later, I went to lift the stopper, and the knob on top of it came off in my hand. I screwed it back in, and the tub drained fine. I began to wonder how the maid cleaned the tub without noticing the stopper not working. How did the maid not notice the AC or the lights in the bathroom? I gave the room a good going over, and did find clean sheets and the trash emptied. I did not use any of the ammenities provided in the room however. In all other Comfort Inns & Suites I have stayed in, there is always an information booklet about the hotel and area, a hotel pen and note paper, this room had none. I mentioned this the next morning and was told that they were still on order. I usually use the pool and exercise rooms while traveling, but once I saw the pool area, I decided against it. There were no clean towells, but a very large pile of dirty ones. This same pile of towells was there when I checked out. The pool area did not appear to have seen a cleaning for a while. I did report the problems to the front desk, and received a some what apology that included excuses for why there were no pool towells. I have the impression that this hotel has either changed hands, or decided that quality service is not important anymore. What I encountereed in my room was very likely the result of the previous occupants playing pranks, however, why didn't the maid fine them. They were so obivious, maybe he/she didn't care. I will not stay here again, nor do I recommend this hotel to anyone.

Room Tip: Check the room out thoroughly before you decide to stay.
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott684
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 2, 2012

Stopped over here on a trip to AL in Feb 2011, and decided to stop again two weeks later on the way back -- why change a good thing? I picked it based on the positive reviews on trip advisor. The hotel lived up to its reputation, twice. It is relatively new. Rooms are clean, comfortable, and quiet. Good breakfast. Friendly staff. And a very reasonable price. Not sure if this hotel is still in business, since it shows up as "not available" on the choice hotels website and others. If it is, I would plan on staying here again the next time I am passing through.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 20MikeE20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Illinois
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 17, 2012

Traveling from Florida home. Exhausted, pulled up tripadvisor reviews on our phone. Thank you tripadvisor! Used our AAA discount and got a great rate. Place was immaculate, Rooms were large and comfy. The pool was small and crowded on a Saturday night in July so our kids headed to the ping pong table in the game room. What a perfect way to end a long day in the car. Every room has a fridge and microwave. Stay here!

Room Tip: stayed near the game room and pool on first floor. amazingly quiet
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgirl1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington
2 reviews
Reviewed August 3, 2012

The rooms and Staff are wonderful here! Especially Trina! Very helpful and efficient! Because of customer service like this we will definetly be staying here again!!! The rooms are nice and clean and the breakfast was great!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mswoodbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotonda West, Florida
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 4, 2012

This hotel is only two years old, and still looks brand new! The hotel was super clean, the beds were comfortable, there's a micro & fridge in each room, the free breakfast was terrific, and the place was quiet. There are only two fast food places at this exit, but if you go the four miles to the next exit (#2), there are many more options. I would definitely stay here again!

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmslicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 28, 2012

Ok, the hotel is really a 4. The town of Franklin is about 1.5 at best. The hotel was nice, clean and new. We asked about food options and were told something about the Mexican place, which serves drinks by the glass if you like that sort of thing. Ok, fine. No big deal. Immediately close to the hotel was a Subway. I can't quite remember the breakfast. We had to get a cable for our internet. The first cable didn't work. The next one didd.

Clean, quiet place. Decent place to sleep. The town, tho... oh dear.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraT1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Franklin

Property: Comfort Inn & Suites Franklin
Address: 105 Trotters Ln, Off Interstate 65, Franklin, KY 42134-6235
Phone Number:
Location: United States > Kentucky > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn & Suites Franklin 2.5*
Number of rooms: 60
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