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Holiday Inn Express Hotel & Suites Franklin
Ranked #1 of 10 Hotels in Franklin
Certificate of Excellence
Reviewed February 26, 2014

We stayed at the Holiday Inn in Franklin Ky and simply can not say enough about how wonderful the entire experience was for us! The staff at this hotel could give lessons on customer service! We got to know several of them by name & they remembered our names every time we walked in the door! We felt well taken care of and really welcomed. We were able to enjoy our trip and not worry about anything. The breakfast is great, loved the biscuits and gravy!! The front desk staff was nothing short of amazing! The maintenance staff & housekeeping were so nice! We really felt like we were staying with friends. We can not wait to go back & visit family in KY again and there is no doubt we will be staying at the Holiday Inn Express Hotel & Suites! Thanks for a wonderful time! See ya again soon!!

Room Tip: ask for the suite, it's cost a little more but it is completely worth it!
  • Stayed: February 2014, traveled as a couple
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1  Thank TheRichardFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded February 27, 2014

Dear Paula and Jim,

Thank you for putting us over the top with your note. My staff and I are having a blast reading what you have written.

This goes without saying you and your family and Oakley and his family are always welcome here because we consider you family.

Thank you once again for your kind words.


santosh

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224 - 230 of 313 reviews

Reviewed February 24, 2014 via mobile

Spent several nights here. All public areas and the room were very clean. Staff was very helpful and friendly. Bed was comfy and breakfast was good. Even fresh cookies throughout the day. Only gave four stars because it is a little pricey, but I guess you do get what you pay for.

Stayed: February 2014, traveled with family
1  Thank neecee33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded February 25, 2014

Dear Valued Guest,

Thank you being a senior contributor for TA, thank you for your business, thank you for taking the time to write about my hotel, my staff and our service to you and your family.

Typically our prices around the months of Jan and Feb are around the $100 they are our slow months. Our prices our dictated by demand and supply and fortunately for us there has been an unseasonal spike in demand and that has raised demand which in turn dictates our prices so there has been an 15 to 20% increase.

We do not compete with other hotel in prices what we do compete with them is the quality of service we offer and see if they can step up, match it or better it. As you can see for the last 2 years our guests have ranked us # 1 consistently. What can we say we just love spoiling our guests and they come back for more.:)

What is most refreshing to hear is that I sense from your comments you did see the value for what you spent and that is very gratifying for me to hear. For doing that my staff and I are grateful to you.

I do not wish to buy your loyalty by giving you money how about we better our service and give it to you for the same price? You can ask me how by sending me an email at
hiexfranklinkygmgr@gmail.com or you can call me @ 270-586-7626 and I promise I will respond back.

yours truly

santosh xavier

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Reviewed February 17, 2014

From the online booking through check-in, a wonderful breakfast and expedient check-out; this stay rocked. I would recommend this hotel to anyone.

I was visiting Kentucky to pick up a puppy, brought one of my small dogs with me; but hadn't indicated anywhere (you can put it in the "notes" section when booking online) that I was bringing my pet.

Front desk staff was smooth and efficient at changing my room (which was of excellent quality) when we got there; breakfast was great, the coffee was awesome.

Again; from start to finish, I couldn't recommend this hotel more!

  • Stayed: February 2014, traveled with friends
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1  Thank pitbullpony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded February 19, 2014

Dear Valued guest,
Thank you for being a member of TA and thank you for taking the time to write a positive review about my hotel, my staff and our service to you and your dog. Reviews are a portal to the soul of a business and I encourage you to write more of them so others can make an educated decision where to get value for their money.

I have 2 dogs myself so I am ardent about being pet friendly. Congratulations to you on your new addition I hope he/she makes you happy.

In the meantime we look forward to welcoming all of you back and spoil you with our southern hospitality.


sincerely


santosh xavier

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Reviewed February 14, 2014

This is a very good property all the way around. Every interaction with hotel staff left me with the impression that the hotel was very well managed. The gentleman at the front desk did a great job of handling a line of guests waiting to check in. It was a common situation that if handled differently could have left people in a foul mood before they even got to their rooms.

The rooms were clean, updated, and spacious. The wireless internet worked well. I would stay at this hotel again if in the area.

  • Stayed: February 2014, traveled on business
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Thank WHCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded February 15, 2014

Dear Valued Guest,

Thank you for being a valued contributor for TA. Thank you for taking the time to write about my hotel and our service to you and the crew that stayed with us.

It is nice to know that my staff and i can leave a positive indelible impression despite the fact there was a lobby full of people.

We want to treat each and every guest with an individualization so they all are made to feel welcome and special. We nurture a strong culture that is specifically geared towards that very specific goal and as a team we work very hard it.

The reason we do this is we are very mindful of the fact that as consumers you have far too many choices and we do not want to give you any opportunity to go to my competition. In fact we want our competition to step up so all around we can offer a better service to all the folks that visit Franklin, Ky.

Thank you once again for your kind words of appreciation and we look forward to welcoming you & your crew back to our town and our hotel.


sincerely & ありがとう


santosh xavier

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Reviewed February 12, 2014

Front Desk person Angela knows and does her job very well. From receiving Fed Ex deliveries, changing checkout times. Small things count. Complimentary cookies served at 6pm is a big plus too. Clean rooms and nice breakfast lobby. Give Angela a promotion/raise and have her start training Hotel staff around the country.

  • Stayed: January 2014, traveled on business
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Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded February 12, 2014

Dear Dave,

Thank you for being a senior reviewer for TA and thank you for taking the time to write about Angela.

You are absolutely correct Angela has always led by example to exemplify our guest service experience. I am proud of Angela and every guest that comes and stays with us raves about my staff and I encourage you to find, recognize and praise people in other businesses that make you feel special.

I don't think there is a better way to reward an employee other than getting a positive review from a guest who actually experience that quality of service and level of commitment, its simply priceless and what about the positive impact you just gave Angela to build on her confidence by raving about her to whole world!

Reviews are really an education to other people to know what they are getting when they buy a product or service and you just made my staff and hotel shine. Thank you for doing that.

There will come a time that failing hotels will actually want to consult with my staff & pay them to learn what a great guest service experience feels like and more importantly how to deliver it.

You don't need to have a Trump tower or the Taj with all the fanciful frills and out of the world decor to make people feel special. Sometimes it is the little nuances and the care we give to make our guests feel at home and I am very proud to have a team that does just that.

Sincerely


santosh xavier

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Reviewed February 2, 2014

My family stopped into this hotel while the weather was bad. The gentlemen at the front desk was so friendly and had fantastic customer service. He suggested a great local mexican eatery. The rooms are very spacious and clean. I would recommend this hotel to family and friends.

Thank Samantha F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded February 3, 2014

Dear Samantha,

Thank you for taking the time to write about your experience at my hotel. I am glad that I was of assistance to you and your family. I had a blast checking you in and in fact I told your mother or mother in law I am not sure that checking you guys in was the best thing I did after my vacation back. I thought there for a minute that your son was interested taking our elevator home with him. He sure was fascinated by it.:))

I appreciate your service to our country and I am so happy you chose to stay with us and to top it all write about it. Please continue giving your reviews weather they are good or bad.

Peoples reviews are a powerful tool & a gauge, It facilitates other folks that are undecided to choose establishments that are in par to understand and deliver products and services that cater to its customers.

In the meantime my staff and I look forward to welcoming you and your family back.

Thank you for making my day I loved reading your note.

sincerely


santosh Xavier

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Reviewed January 25, 2014

We have stayed at this location several times over the past few years. Usually, it is our mid-way stopover when traveling from hoe to visit family in the Midwest. Have been in several rooms. All have been clean and comfortable. We have had a larger suite when traveling with kids - lots of room for everyone. Pet Friendly. Indoor pool and hot tub w a lift for accessibility. We called ahead about the lift August 2013. It was new and the manager on duty the day we were visiting told us she made sure it would work and that she knew how to use it before we arrived. Made our trip! She showed us how to operate the lift and it was easy and let everyone enjoy the indoor pool. The manager was so kind, she even brought us milk and cookies to the pool in the afternoon - to save us the trip to the front desk. Hotel has great HIEx breakfast - love the hot cinnamon rolls. Looking forward to our next trip

Room Tip: Wish we could give it more than 5 stars - very accessible for those w limited mobility
  • Stayed: July 2013, traveled with family
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Thank oscarsmama45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this reviewResponded January 30, 2014

Dear Valued Guest,

Thank you for being a Senior Contributor for TA. Thank you also for taking the time to write about your memorable experience at my hotel and my staff's service to you and your family.

What is so gratifying and exuberating about your comments is my staff stepping up and doing my job. It is the best thing I want to hear from a guest.

Please be rest assured that the employee in question will be acknowledged and appreciated by me and she will enjoy and cherish this read as much as I.

As always we look forward to welcoming you and your family back. Please call and let us know your future plans so we can try and replicate or better our service by holding the same room at the bottom floor for your convenience.


Sincerely


santosh xavier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Dr, Franklin, KY 42134-7846
Phone Number:
Location: United States > Kentucky > Franklin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Franklin
Price Range: $107 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 
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