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Hampton Inn Cincinnati/Airport South
Ranked #7 of 26 Hotels in Florence
Columbus, United States
2 reviews
“Ok”
3 of 5 bubbles Reviewed June 12, 2013

Average hotel. Handy to airport. Price is a little high for what you get. I would have expected it to be more in the $80-90 range. Breakfast just ok--had those fake omelettes that taste awful, and the other egg scramble substitute was also pretty bad. Dining room is nice though.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa E, Director of Sales at Hampton Inn Cincinnati/Airport South, responded to this review, June 13, 2013
We are so sorry that the breakfast quality on the day you visited was not to our standards. We strive to be an exceptional hotel, not an average one, and we apologize for this. We appreciate that you enjoyed our renovated lobby and breakfast area. We hope if your travels bring you to the area again, that you will reconsider our property. Thank you for your comments!
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385 reviews from our community

Traveler rating
    153
    95
    72
    32
    33
See reviews for
103
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
New Hamburg, Canada
2 reviews
5 of 5 bubbles Reviewed June 10, 2013

We arrived on June 1st on our motorcycles and before we parked Jeff was outside instructing us to park under the canopy as rain was on its way! The service continued as Holli checked us in quickly and gave us all the details of where to eat in the area.
The room was clean and comfortable. Went to the gym in the morning and found it clean and well maintained. all the equipment was working! Next we were off to breakfast which was tasty and had lots of choices for any diet.
We will be back again as the staff care!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank CanadianWilsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa E, Director of Sales at Hampton Inn Cincinnati/Airport South, responded to this review, June 12, 2013
It is always wonderful to hear how much our guests enjoyed their stay and how our staff goes out of their way to help everyone! We are thrilled that our Front Desk staff gave you a warm welcome upon your arrival, and that you appreciate the recent upgrades we have made to our Fitness Center. We certainly hope to see you again soon!
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Salem, Indiana
Level Contributor
168 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

This is our third time staying at this Hampton Inn. As usual no complaints! Always friendly staff, clean rooms and price is not bad. We have never ate the free breakfast there. We never get up in time! LOL!

Room Tip: This last time we stayed in room 333. It overlooked the pool. We always get no smoking also.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandyctown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa E, Director of Sales at Hampton Inn Cincinnati/Airport South, responded to this review, June 11, 2013
We thank you so very much for your repeat business with us! We are happy that you chose recently to stay with us again, and that you continued to be satisfied with your experiences at our hotel. Thank you for taking the time to provide this feedback!
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Albion, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed June 9, 2013

We stayed here on June 8th. We came to Cincinnati for a reds/cardinals baseball game. All of the hotels downtown were booked. We usually stay at Hampton Inns when we travel. We were put in room 100. The room had a stagnant smell, ceiling is rotting and there was blood on my pillow case. The worst part was we were laying there watching tv when a huge cock roach flew up on the tv screen. Yes, the big ones can fly. We were woke up during the night by what sounded like someone trying to get into our room. It was the person putting our bill under the door. There isn't enough space to slide it under so they have to jam it under.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank csibert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa E, Director of Sales at Hampton Inn Cincinnati/Airport South, responded to this review, June 11, 2013
Thank you very much for bringing these issues to our attention. Our property failed to provide the comfort and cleanliness levels that you expect from a Hampton Inn, and for that, we are truly sorry. Obviously guest happiness is our number one priority and we take these comments very seriously. Please contact me directly at 859-283-1600 if you wish to further discuss your stay. Again, we appreciate your loyalty to the Hampton brand and welcome further input from you on these concerns.
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Stone Mountain, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Although we had contact with only a few staff, they were all polite and kind. The staff at check in and the lady at the breakfast buffet, both were exceptional. It is rare to find staff or employees that serve with a heart of kindness, concern as well as knowledge. The lady at buffet made sure every thing was well supplied and clean and even got orange juice for an elderly man without being asked. How exceptional is that! The young lady at the front desk was very professional and knowledgeable and informative and more than willing to please us and help any way possible. She was very patinent as we were trying to make decisions and helped us with information that we were unaware of at that time. Both ladies deserve a raise and/or bonus! We were very thankful for a noon check out time instead of earlier as some demand. Thank you so very much!

  • Stayed May 2013, traveled as a couple
    • Value
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Review collected in partnership with Hampton

Helpful?
Thank Joseph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa E, Director of Sales at Hampton Inn Cincinnati/Airport South, responded to this review, June 4, 2013
The breakfast and Front Desk staff of the Hampton Inn Cincinnati Airport South send their sincerest thank you’s for the extremely kind comments you have posted regarding the personalized and welcoming service they provided to you during your visit. We appreciate that you recognize how hard they all work to be helpful and to make the guest experience exceptional! We hope to see you again soon!
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St. Paris, United States
1 review
4 of 5 bubbles Reviewed May 21, 2013

We stayed here on our way home from a conference and were very pleased. The room was clean and comfortable, there were a variety of restaurants and a movie theater nearby. The complimentary breakfast was hot and the selection was good. The best thing though was the staff. Everyone we encountered was very friendly and helpful, from bringing extra pillows to clearing breakfast dishes and refilling coffee cups, and helping people with their luggage.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa E, Director of Sales at Hampton Inn Cincinnati/Airport South, responded to this review, May 23, 2013
We are so happy that the staff of the Hampton Inn Cincinnati Airport South made your experience at our hotel such a pleasant one. We strive to always be helpful for all of our guests, and recognize that every service level we provide is important to our guests’ satisfaction. We appreciate the time you took to provide this review, and hope you visit us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 21, 2013

I was quite surprised at the number of positive reviews for this hotel. We stayed here for one night on a long vacation to visit family in Indiana and Ohio and decided to visit the Creation Museum. That was one very positive thing about our stay is it included tickets to the museum, a big plus! Part of the problem was we always stay where there is wireless internet in our rooms for work and keeping in touch with family. We were told they had called a company to come out and look at the problem but they would likely not be there because it was Good Friday, so were just basically out of luck there. The hotel is in a very noisy area, we heart sirens constantly until very late in the evening. Just not what I expect when I stay at a Hampton Inn, I would expect less of a cost at this one and that was not the case.

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank BobM736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa E, Director of Sales at Hampton Inn Cincinnati/Airport South, responded to this review, May 22, 2013
We sincerely apologize that we had problems with internet connectivity during the weekend you stayed with us. We know how very important our free Wi-Fi is to all of our guests, and unfortunately the fix was delayed by our service provider. We are also sorry that you heard sirens during your visit. Our property, like many of the hotels and restaurants in this Florence area, is located by I-75 and we cannot control the traffic activity. We always want our guests to be happy with their visit, and hope you will reconsider us again if your travels bring you through the area in the future.
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Additional Information about Hampton Inn Cincinnati/Airport South

Property: Hampton Inn Cincinnati/Airport South
Address: 7393 Turfway Rd, Florence, KY 41042-1356
Phone Number:
Location: United States > Kentucky > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Cincinnati/Airport South 2.5*
Number of rooms: 116
Official Description (provided by the hotel):
Our hotel-wide, multi-million dollar renovation is complete and it's impressive. Using Hampton's newest designs has given us a "brand new" hotel. We're just 4 miles from the airport terminal, giving us the perfect advantage at the Hampton Inn® Cincinnati-Airport South in Florence, Kentucky. We even added a refrigerator and microwave to every guestroom. Roll out of bed for that early flight and be at the airport in 15 minutes using our complimentary airport shuttle. Can't beat that, right? Well, there's more! We're right next door to the Cracker Barrel, Applebee's and Rafferty's - literally steps away. Within just a few minutes of our hotel along I-75 in Florence, reach some of the most entertaining areas in the tri-state area: the Newport Aquarium, Creation Museum, Northern Kentucky Convention Center, Freedom Center, the riverboats that ply the Ohio River and Cincinnati's wonderful museums. You'll be amazed how easy it is to get around town from our hotel in Florence. So come to the beautifully renovated Hampton Inn Cincinnati-Airport South in Florence, Kentucky to enjoy extreme value and first-class comfort. ... more   less 
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Also Known As:
Hampton Cincinnati Airport South Florence Hotel Florence
Hampton Inn Florence
Florence Hampton Inn

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