Our room door was ajar when we returned to our room at night. We suspect it was open all day from the time of cleaning. Desk was notified immediately: Jeremy never called us back. No manager was on duty then, or the following day. Manager, Jennifer Kent, never contacted us at any point except by email 4 days later. There was no question about or concern shown about missing items, etc. Major problems with cleanliness existed: huge (3/4 inch) bug in bathroom; saggy very worn out lazy boy was filthy dirty...so much so that I couldn't put my hands on the arms because of filthy look. There was only one other chair in the room. We made coffee in the room, only to find that there was lipstick on one cup and dry coffee sludge in the bottom of the other. New sugar/creamers had been placed into the dirty cups. The day before, a used coffee filter was still in the coffee maker. Our food items were frozen in the small room fridge. No temperature controls were visible. This hotel has some major security and cleanliness issues. I would never stay here again, nor would I recommend it to anyone.
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- Also Known As:
- La Quinta Inn & Suites Cincinnati Airport / Florence Hotel Florence
- La Quinta Inn And Suites Cincinnati Airport / Florence
- La Quinta Florence
- Florence La Quinta