When making my reservation change to a standard room, I specifically asked if that room was a non-smoking room and the clerk said "Yes." BUT, when we checked in late that night, my reserved non smoking room obviously was given away so we were given a smoking room, but didn't know it until we crawled into the smoke filled beds (around 1:00 am). All of us woke up sick with sinus problems/BAD headaches and when trying to deal with management about this problem they were more difficult that any hotel I have ever dealt with. I was first offered 20% of my next stay by phone, but I told them that was unnacceptable and that would not be staying there again. So, the manager Dev Trivedi told me he would discuss the problem with his supervisors that weekend but instead mailed me a letter dated Friday offering 15% off my next stay. I have been blown off, lied to, given the run around and have had to call the Corporate Red Roof Office. This is an independantly owned hotel that is more interested in filling rooms that honoring reservations. The only thing nice about this stay was the night shift clerk that checked us in....into the wrong room. I won't ever stay in this hotel and maybe not this chain again. I always read reviews for hotels before I stay and if they have mostly good ones I will stay there if I need to but that obviously is a mistake. One I made with this hotel. Beware.
- Official Description (provided by the hotel):
- Comfort Inn Cincinnati Airport - Florence. We have rooms with either 2 double/queen beds or 1 king bed with interior corridors. All rooms include refrigerators, microwaves, and coffee makers. We also offer free wifi, free hot breakfast, free airport shuttle, fitness center, and a business center. There are several places to eat and shop within walking distance of the hotel, discount with room key at several restaurants. We are 15 min from downtown Cincinnati and the Creation Museum. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn Florence
- Florence Red Roof Inn