We stayed overnight at this hotel while in town to visit several doctors clinics with my daughter. She is wheelchair bound and let me tell you, this hotel did not make it easy for us. First of all, the lobby/front door has no ramp up to the sidewalk so we had to lift her chair to the sidewalk. When we got inside we found that there are two little offices and a gigantic staircase. NO elevators. Then we discover the entrance for handicapped people is in the back of the hotel. Then to make it just a bit more difficult, if you were in a wheelchair, you would not be able to reach the key lock (not key cards) to get into the back door in the first place. Upon entering, we found that the hallway reeks of cigarette smoke. Our room was nonsmoking and thankfully it didnt smell bad. The furnishings were fine. It was clean and although we were not able to get a wheelchair anywhere near the bathroom, it worked ok for us. Our TV had some issues and although we submitted a request for assistance through the website early in the afternoon, they werent able to fix it. Of course, at 9 pm they called and offered to move rooms for us but with all our equipment and my daughter already asleep, it wasnt practical. The next morning we find that the "breakfast" is upstairs and there is no access to that at all by wheelchair. I dont consider microwave burritos and sausage biscuits along with cereal, milk, and bagels a continental breakfast but each to their own. (No juice in sight)
I was very specific on the phone when I made the reservation that we had a child in a wheelchair. We were told that they had handicapped rooms but they were all booked so yes, I know we didnt have the most accessable room in the place. My issue is with the entrance, the doors, the tv, and the breakfast.
Im pretty sure there are some ADA violations here and would greatly advise anyone in a wheelchair to go somewhere else. We will not be staying here ever again.
- Official Description (provided by the hotel):
- Enjoy true hospitality at Northern Kentucky's Premier Residential and Leisure hotel. Featuring wireless high-speed internet in every room and 42" plasma screen televisions in our Deluxe Executive Suites, Ashley Quarters is a comfortable alternative to the traditional hotel. If you're searching for a "temporary" home for business, pleasure, between homes or even for a short visit to Northern Kentucky -- experience our Legendary Service and Exceptional Value for yourself. ... more less
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- Also Known As:
- Ashley Quarters Florence
- Ashley Quarters Hotel Florence