We chose this hotel after recommendations by family and reviews and its promixity to our parents' 50th wedding anniversary party. We arrived after driving 8 hours to discover that one of our confirmed rooms was not available. I provided a hard copy of our confirmation only to be told that other guests had overstayed their reservations and it was there policy not to "throw anyone out". I explained that we had carefully chose this hotel and room type for specific needs of our family. I was told the hotel was sold out and again about their policy. I was simply aghast at their too bad for me policy, but they did offer to place my family in another hotel. If I had wanted another hotel, I would have reserved that in the first place! We finally took the one remaining smaller room. Interestingly enough, when we stopped at the front desk the second evening, a woman trying to check in was met with the same situation I was in - her rooms were not available despite confirmed reservations. I am a frequent traveler and have never encountered an experience such as this.
The breakfast food was not kept refilled, was cold and the serving area was messy including a clogged sink near the juices full of food scraps. We tried all three mornings but it was the same and unappealing.
The hotel was otherwise spotlessly clean, rooms very comfortable, well furnished and the staff friendly.
I am not sure I will stay here again given the uncertainty of my reservations being honored. It is a terrible experience to arrive after traveling a long distance to have to worry about finding a place to stay.
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- Also Known As:
- Homewood Suites Cincinnati Airport South-Florence Hotel Florence