Let me just start by saying that this place needs some major help. First off when I checked in the guy at the front desk was excellent! He was so friendly so fast made great conversation with me he told me how long he had been there and I was shocked to see someone with so much potential be at a place like this. When I checked into my room it was just a nightmare. Dust everywhere toilets were not clean beds looked like they just pulled the sheets back and made it up from the nigh before. Tv barely worked. Just a nightmare. Then as I am sleeping I wake in the middle of the night when I started to itch. I woke up only to find 3 little bugs by my arm. I called the front desk at 3am and the young lady who answered the phone who could barely speak mind you I told her the situation and he said (from what I could make out) that this happens all the time and there was nothing she could do right now cause she was running audit. Don't know how that affects your computer but okay. When I checked out around 8 cause I was so ready to get out of there I spoke to a lady another lady at the desk named heather. I asked to speak to a manger. She stated that she was the manager. I said I would like to speak to the gm. I wanted to talk to someone who was in charge. She said mam the gm is not available right now she is working on our end of month reports but I can help you with what you need. I stated no I am a customer I want to speak with the gm. She started to raise her voice and had the nastiest attitude I have ever encountered. She finally gets the gm and she comes up with just as big of an attitude I beleive her name was casie. I told her what happen she was a little compasinate more. But still nothing got resolved all she did was apologize once an went back on her way. I suggest anyone who is thinking about staying here I advise you strongly not too. This place is in need of a major renovation and new management. Overall I think it should just be tore down. The only positive experience I had at this hotel was my check in experience. If they were all like that young man was the place woul run great besides the renovations. Overall pick somewhere better!!!
- Official Description (provided by the hotel):
- Located less than six miles from Cincinnati/Northern Kentucky International Airport, the Country Inn & Suites By Carlson®, Erlanger, KY – Cincinnati Airport also offers easy access to the many attractions of Cincinnati. Drive about 15 minutes to reach the Newport Aquarium, home to stingrays, penguins, sharks and seahorses. If you’re traveling with kids, you can plan a trip to Kings Island for a day filled with roller coasters and waterslides. The Kentucky Speedway tempts adrenaline junkies with thrilling ARCA and NASCAR races, and Paul Brown Stadium hosts Bengals games only nine miles away. When you return to the hotel, you can lounge by the outdoor pool or loosen up your muscles with a workout in the fitness center. Free Wi-Fi makes it easy to buy Kings Island or Bengals tickets, and complimentary coffee is offered in the lobby 24 hours a day. Hotel amenities include: ... more less
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- Also Known As:
- Comfort Inn Greater Cincinnati Airport Hotel Erlanger
- Comfort Inn Erlanger
- Erlanger Comfort Inn