We stayed at this hotel for six nights for a family vacation -- going back and forth to Cincinnati. From the time we checked in and entered our room -- we had one light in the bathroom that was not working, chocolate ice cream splattered in the freezer, one of the legs to the kitchen table was completely off; however, placed underneath the table just to hold it up, but it was extremely wobbly, and to top that off, there was a dirty sock in one of our closets. I went to the front desk and asked for another two bedroom suite -- there were none available because they have not been cleaned yet -- mind you -- it was around 3:30pm when I checked in.
So, they sent their maintenance guy to take care of the problems in our room. When I arrived back to my room, my wife informed me that they have fixed the lights, cleaned the freezer, picked up the sock and vacuumed that area, gave us 15,000 points and will be fixing the kitchen table shortly. The maintenance did show up and screwed the table leg back on to the table, but he himself even stated that the leg to the table was so messed up that he would replace the entire table the next day; needless to say -- it never happened.
We were located in the third building -- which was two buildings over from the main building -- but became a pain through out the week because you have to scan your card at least eight times through out the day just to get back and forth to the main building to eat breakfast or swim in the pool. And let me tell you, with four children -- it was a pain -- unless you wanted to walk around two buildings just to get to the front desk.
The room inside was run down -- it wasn't all that -- paying @ $145 for the two bedroom suite. It really needed some tender loving care. The staff was so-so -- some were fantanstic, while others were really really rude to us. All in all -- we made it work -- and didn't allow this to ruin our family vacation -- we love Cincinnati!!!!!
Will I visit Cincinnati again -- no doubt!! Will I stay at this hotel again -- not again!!
- Official Description (provided by the hotel):
- *NEWLY REMODELED!* The Residence Inn by Marriott - Cincinnati Airport is located just 2 miles from the Greater Cincinnati/Northern Kentucky Airport and a quick 10 minute ride from downtown Cincinnati. Our newly remodeled facilities offer all of the amenities of home, and are perfect for business travel, leisure travel, or extended stay. The apartment-style guest rooms all boast a living space, sleeping space, as well as fully equipped kitchen. Complimentary amenities include a daily hot breakfast buffet, evening weekday social hours, Wi-Fi, Sport Court(R), and 24/7 fitness center. Perfect for families, our central location provides easy access to attractions including the Creation Museum, Newport Aquarium, Cincinnati Bengals, and Cincinnati Reds put you right in the action! ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Cincinnati Airport Hotel Erlanger
- Residence Inn Erlanger
- Erlanger Residence Inn