I checked in and that was the end of the hospitable hotel experience. When I went out to my vehicle to get my bags, a man with a strong east Indian accent started shouting at me and accusing me of hitting his car. I later found out that his name was Gary. I did NOT hit his car. As a matter of fact, NO ONE had hit his car. There wasn't a scratch on it. Gary got out of control--verbally abusive. Anyway I thought he was just some crazy guy, so I went back to the reception desk to report him. Imagine my surprise when the receptionist said, "Oh, that's just Gary. He works here." The receptionist went back outside with me to try to calm Gary down. For some reason, Gary didn't want me to park where my vehicle was (in the guest parking lot). So, another employee asked me to move my vehicle. It was the typical approach of trying to appease the crazy guy. He directed me to a parking space that had overhanging, untrimmed tree branches that scratched the hood of my vehicle. I told the receptionist that I wanted to speak to the manager, Raj Patel. Mr. Patel was not at the hotel, but she promised she would have him call me. He never did. I complained to Choice Hotels and they did NOTHING!! Basically, they blamed me, the victim. I was appalled by the whole experience and I'll NEVER stay in another Choice Hotel. The managers of the individual Choice Hotels have no incentive to give good customer service if Choice Hotels does nothing about the complaints they receive.
- Official Description (provided by the hotel):
- New management, newly remodeled rooms. We are right off 275 towards the Cincinnati Airport (2 miles from the airport). Just 5 minutes from many shopping facilities and restaurants. Just 20 minutes from the casinos, 5 minutes from the Turfway Park Race Course, 10 minutes from Main Straus in Covington, 15 minutes from downtown Cincinnati. ... more less
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- Also Known As:
- Baymont Inn Erlanger