I recently stayed at this property while attending my son's wedding. I must say that I was pretty disappointed. First of all, when I made my reservations, I was supposed to receive a special rate for the wedding party. The operator had no idea what I was talking about and finally called a manager to get it booked. Then, when we checked in, I was told they didn't have the type of room that I booked! Wow, really! I showed her my confirmation sheet where it clearly identified the type of room and rate. She fumbled around a little more and then told me she didn't have any rooms available! How does that happen! Here I am with a family of five out of town for my son's wedding with no place to stay!! Anyway, miraculously, not only one, but two rooms became available and they were able to accomodate us! Upon entering our rooms, we couldn't hardly stand it. They smelled bad and the air conditioning wasn't even functioning in one so it was stifling. There were also what seemed like a thousand dead bugs on the window sill inside the room. Back down to the desk we went and through the process of moving to two different rooms (but they didn't have any rooms, right). The new rooms didn't smell as bad (4th floor) and were fairly clean. The breakfast was a typical "free" breakfast and had a decent selection of foods. What disgusted me was the fact that a worker was toasting bread and eating while stocking and overseeing the guest food, that is gross. The primary reason this hotel was chosen was the fact they accomodate pets and if she had it to do over again, my new daughter-in-law would not choose here again!! I know she felt pretty bad and was very upset not only over what we went through, but many of our wedding guests experienced similar unpleasant issues.
- Official Description (provided by the hotel):
- New management, newly remodeled rooms. We are right off 275 towards the Cincinnati Airport (2 miles from the airport). Just 5 minutes from many shopping facilities and restaurants. Just 20 minutes from the casinos, 5 minutes from the Turfway Park Race Course, 10 minutes from Main Straus in Covington, 15 minutes from downtown Cincinnati. ... more less
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- Also Known As:
- Baymont Inn Erlanger