We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointing service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Courtyard Cincinnati Airport
Ranked #3 of 9 Hotels in Erlanger
Marquette, Michigan
2 reviews
“Disappointing service”
Reviewed April 9, 2013

The property is just average to slightly below, as it is starting to show its age. But, the service we received from the front desk and housekeeping staff was well below expectations. Our room did not get cleaned one day even though all of the other surrounding rooms had been taken care of. When I politely inquired about it to one of the housekeeping staff on our floor, I was simply told that she was not responsible for our room, nor did she know who was. There wasn't any offer to help or look into it. Anyhow, when I reported the issue to the front desk staff, I was simply told the housekeeping staff was busy and they'd get around to our room eventually. It was already 4:30PM.
The cafe in the lobby was a pleasant surprise and the staff there were very friendly.
However, I would not recommend staying at the property if you are in the area, as it appears there are other nicer properties with, hopefully, more helpful staff.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marquettetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard Cincinnati Airport, responded to this review, May 29, 2013
I am so sorry to hear that happened to you and can see why you would be disappointed and frustrated. I really appreciate the comments and the opportunity to correct this from happening again. Typically we get rave reviews on our caring staff and we will look into this to improve future stays, we hope you try us again.

Jim MacFarlane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

146 reviews from our community

Traveler rating
    38
    60
    29
    16
    3
See reviews for
41
23
8
53
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Lincoln, Nebraska
Level Contributor
156 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 27, 2013

Courtyard in Erlanger changed their lobby..greeted by vibrant blue and new bistro. Phoned the property day before to check on requests in room. Oliva, very pleasant and made sure requests were in record. Check in was a breeze with Michael.

Loved the Bistro Nickie was great at the counter. Had two young granddaughters for the night and they loved the food. It was generous and tasty. Next morning the breakfast at Bistro was good too. Oatmeal had apples which was very good. Mary Beth was very pleasant. Another night Dave was at the Bistro and served very good caesar salad and pizza that was better than most.
Rooms were very clean..we were on the first floor near the pool and it was quiet.
Couldn't believe the service of the driver Kanika. It was pouring on the 11th when we left and she was so friendly and held the umbrella for the 4 of us when she dropped us at the airport.

Will return soon.

We did have late lunch at El Mariachi in Hebron. A great place and the best shrimp quesadilla. Alex was our server and she was very attentive.

Room Tip: Have not noticed any difference in rooms.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marshalnk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard Cincinnati Airport, responded to this review, April 16, 2013
WOW! Thanks so much for your great feedback, we really pride ourselves on our service and we are fortunate to have such great team members. We are so glad you had a great stay and enjoyed your experience. That is what we are here for and hope to see you again soon!
-Jim MacFarlane, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
100 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 15, 2013 via mobile

Convenient location to CVG airport and easy highway access to Cincinnati area. Standard Marriott property with comfortable rooms and the expected amenities including a small store. Starbucks in the lounge area was a bonus. I stayed on the 4th floor and found it to be quiet and comfortable. I was only there a single night so I can't say I saw much more of the hotel than the lobby and my room.

Stayed March 2013, traveled on business
Helpful?
Thank Waypoints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard Cincinnati Airport, responded to this review, June 13, 2013
Thanks so much for the nice feedback adn we are thrilled to hear your stay was comfortable. We love the new lobby and Bistro adn the Starbucks has been so popular with our guests. We hope to see you again soon!

General Manager
Jim MacFarlane
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mercer Island, Washington
Level Contributor
270 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed February 24, 2013 via mobile

Very nice staff and not far from the airport. Your average Courtyard so you'll definitely know what to expect. "Bistro" in lobby was an unexpected site. Starbucks, to boot. No problems here at all.

I'm sure if in the area again, I'd choose this hotel over others.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MASTERPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard Cincinnati Airport, responded to this review, April 16, 2013
Thank you so much for sharing your feedback with us and I am sorry we didn't meet your expectations. We use your feedback to further improve our service and will certainly use this for training purposes. The hotel went through a major renovation and we typically wow our guests when they see it. We do appreciate your comments and hope you try us again in the future.

-Jim MacFarlane, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 17, 2013

This is a great place to stay for business, lobby is updated with newer market place and common area. Staff is very nice, rooms are average. Was with several colleagues and we found the common area comfortable and a productive place to work. Nice little bar too.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wb48855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisaedwardscvg, General Manager at Courtyard Cincinnati Airport, responded to this review, June 26, 2013
WOW- what a great response and we are sorry for the delayed reply. Thanks for your comments and hope to have you back!

Jim MacFarlane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 3, 2013

We limped into the hotel (where we had reservations) as starting having car trouble 2 miles before we got there at 5:00 on New Year's Eve. The clerk was extremely helpful. Got us the phone number for local Honda and printed directions of how to get there. I was so frazzled from car trouble I regret I didn't get her name to thank her personally here. Liked the indoor pool/workout area. Bed very comfortable. Only reason I don't give this hotel the excellent rating was breakfast was subpar to what one usually expects. No waffle maker, etc....mainly pastries and cereal. But price was right (used Marriott reward points to stay for free) so happily hit local McDonalds on way home in the morning.

Room Tip: Ask for quiet side away from interstate.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kydjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pikeville
1 review
Reviewed December 11, 2012

Major reason for writing this review is to give recognition to the service received and the kindness and hospitality shown. Stayed 3 nights with my daughter and granddaughter (7 months old). During the third night, my daughter became very ill with a virus/stomach flu... When I went downstairs to get crackers and gator ade - there were no crackers in vending machines so I asked the clerk at the front desk. He in turn talked to the manager (I'm assuming) who went and found lots of crackers and offered to find Ginger Ale or go to a convenience store, if needed, for anything else she might need. This wasn't necessary but the offer was much appreciated. I don't usually write reviews, but felt like kindness needs to be recognized. It's not always about the fancy things - the kindness shown to my daughter at that time was much more important to me. Will definitely stay here again if in the area.

Room Tip: Room was right beside ice machine (requested) which was a plus for me - very convenient since travel...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim M, General Manager at Courtyard Cincinnati Airport, responded to this review, July 3, 2013
Thanks so much for the nice feedback and we are sorry not only for the delayed response but also that your daughter didn't feel well during her stay. We are glad we could help make her more comfortable and hope to see you back soon!

Best,
Jim MacFarlane
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Erlanger
0.3 mi away
Holiday Inn Cincinnati Airport
1.9 mi away
Wingate by Wyndham Cincinnati Airport/Erlanger
2.2 mi away
Cincinnati Airport Marriott
Show Prices
Show Prices
Show Prices
2.3 mi away
Country Inn & Suites By Carlson, Cincinnati Airport
0.2 mi away
Residence Inn Cincinnati Airport
1.7 mi away
DoubleTree by Hilton Cincinnati Airport Hotel
Show Prices
Show Prices
Show Prices

Been to Courtyard Cincinnati Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Cincinnati Airport

Property: Courtyard Cincinnati Airport
Address: 3990 Olympic Blvd, Erlanger, KY 41018-1099
Phone Number:
Location: United States > Kentucky > Erlanger
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Erlanger
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Cincinnati Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
**NEWLY UPGRADED! Beautiful and refreshing...new lobby and bistro added. Its a New Stay! For outstanding comfort and service look to the Courtyard by Marriott Cincinnati Airport- located just 2 miles from the Cincinnati/ Northern Kentucky Airport (CVG) and 10 miles from downtown Cincinnati. Our Erlanger hotel is within minutes of major corporations including Toyota, DHL, P&G and Kroger, as well as two conference/ banquet centers- the NKU METS Center and Receptions Banquet Facility. Perfect for the business or leisure traveler, our hotel offers rooms with either a king size bed with sleeper sofa or two double beds and spacious ergonomic work areas. All guests enjoy free wireless internet, relaxing in our indoor pool and breakfast/dinner is available at the Courtyard Bistro, we have Starbucks in the lobby for your convenience. Plan your next meeting in our 780 square foot conference room or executive boardroom- our on-site catering makes planning a breeze. Also perfect for families our central location and packages to area attractions including the Creation Museum and Newport Aquarium put you in the middle of the action. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Marriott, Hotwire, Booking.com, Travelocity, Orbitz, Priceline, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, Evoline ltd and Hotel.de so you can book your Courtyard Cincinnati Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Cincinnati Airport Hotel Erlanger
Courtyard Erlanger
Erlanger Marriott
Erlanger Courtyard

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing