The property is just average to slightly below, as it is starting to show its age. But, the service we received from the front desk and housekeeping staff was well below expectations. Our room did not get cleaned one day even though all of the other surrounding rooms had been taken care of. When I politely inquired about it to one of the housekeeping staff on our floor, I was simply told that she was not responsible for our room, nor did she know who was. There wasn't any offer to help or look into it. Anyhow, when I reported the issue to the front desk staff, I was simply told the housekeeping staff was busy and they'd get around to our room eventually. It was already 4:30PM.
The cafe in the lobby was a pleasant surprise and the staff there were very friendly.
However, I would not recommend staying at the property if you are in the area, as it appears there are other nicer properties with, hopefully, more helpful staff.
- Official Description (provided by the hotel):
- **NEWLY UPGRADED! Beautiful and refreshing...new lobby and bistro added. Its a New Stay! For outstanding comfort and service look to the Courtyard by Marriott Cincinnati Airport- located just 2 miles from the Cincinnati/ Northern Kentucky Airport (CVG) and 10 miles from downtown Cincinnati. Our Erlanger hotel is within minutes of major corporations including Toyota, DHL, P&G and Kroger, as well as two conference/ banquet centers- the NKU METS Center and Receptions Banquet Facility. Perfect for the business or leisure traveler, our hotel offers rooms with either a king size bed with sleeper sofa or two double beds and spacious ergonomic work areas. All guests enjoy free wireless internet, relaxing in our indoor pool and breakfast/dinner is available at the Courtyard Bistro, we have Starbucks in the lobby for your convenience. Plan your next meeting in our 780 square foot conference room or executive boardroom- our on-site catering makes planning a breeze. Also perfect for families our central location and packages to area attractions including the Creation Museum and Newport Aquarium put you in the middle of the action. ... more less
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- Also Known As:
- Courtyard By Marriott Cincinnati Airport Hotel Erlanger
- Courtyard Erlanger
- Erlanger Marriott
- Erlanger Courtyard