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“Great hotel, poor customer service” 4 of 5 bubbles
Review of Comfort Suites Elizabethtown

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Comfort Suites Elizabethtown
Ranked #2 of 17 Hotels in Elizabethtown
Michigan
Level Contributor
56 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great hotel, poor customer service”
4 of 5 bubbles Reviewed May 6, 2013

We stayed here one night driving from Alabama to Ohio. It happened to be the Thursday before the Kentucky Derby. All the hotels were quite full. We were traveling with 4 adults and 2 children. Even though this is a suites hotel, they insisted we had to have 2 rooms. The prices were raised because of the Derby, but to make us purchase 2 rooms was awful. Our rooms had 2 queen beds and a queen sofa sleeper. It was my children and grandchildren we were traveling with so one room would have been plenty.

The rooms were clean and big enough. The breakfast was very nice. If they hadn't insisted we purchase 2 rooms I would give this a 5 star

  • Stayed May 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank grammy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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244 reviews from our community

Traveler rating
    118
    85
    27
    6
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Any
English first
Novi, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 10, 2013

We stayed here one night and it was one of the best nights sleep I've ever had in a hotel. I don't know what they use for bedding, but we requested non down/hypoallergenic bedding in our room, and it felt like we were sleeping on clouds. I have to call and ask them what it was because my husband and I want the same thing for our home. It was that good!

The only downside was the breakfast. My husband, who travels often for business, rated it a 4 out of 10 for hotel provided breakfasts. Need a better variety and better quality.

the other thing that we noticed was the heavy chlorine smell in the lobby from the nearby pool. not sure what they can do about that, but it was kind of unpleasant.

anyway, all in all, we will be back and I have to get that bedding!

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mamato6blessings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elyria, Ohio
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed April 9, 2013

We stayed for one night while driving from Ohio to Alabama. The two women at check-in were incredibly unfriendly, verging on rude. Apparently there was some type of baseball tournament going on in the area, so the place was crawling with families with excited middle schoolers. However, that's no reason to be grumpy! If you don't like your job, get a different one! The room was okay. The breakfast was pretty good but really crowded and there were not enough places to sit. The location right off the highway was ideal. We felt this hotel was very overpriced.

  • Stayed March 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethel, Ohio
Level Contributor
4 reviews
1 of 5 bubbles Reviewed April 8, 2013

Horrible SERVICE!!!!
We stayed at this hotel 4/5/13 and 4/6/13 for a baseball tournament and found this property to be a BIG disappointment.
First of all, when we checked in the lady at the desk was rude. When we got to our room we found the bathroom to be dirty, room to only be moderately clean and the sofa bed stained with blood. STEVE helped us daily and is the only asset that this property has...he really should go find a different place to work so this place doesn't bring him down.
Anyway, the people above us let their children jump around like monkeys - both nights - until midnight and the front desk refused to do anything about it...didn't even apologize or try.
The service is absolutely terrible and the facilities are only moderately okay...spend your money someplace else where the people really care. NOT THIS PLACE!!!!!!
By the way, the breakfast was fine but there isn't enough seating so people couldn't sit and eat.

Room Tip: Stay at another hotel!!!!
See more room tips
  • Stayed April 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank BuffyC946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee, USA
Level Contributor
186 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

We stayed at this property because it was rated #1 in Elizabethtown by Trip Advisor. We were not disappointed. The hotel was clean and decorated in a tasteful manner. Our room was spacious and comfortable. The person behind the desk, Pam, was very helpful. She referred us to a very good restaurant. We will stay here again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RobTennessee_USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed April 4, 2013

This is the place to stay when in the Elizabethtown area. There are many restaurants in the area as well as shopping. It is has easy on/off access to the interstate and the hotel is easy to locate. The rooms are clean and quiet. The breakfast area was clean with a variety of breakfast items. When we are back in Elizabethtown we will be staying there again. Staying there made our trip very enjoyable. You won't be disappointed!

Room Tip: Stay on a higher floor toward the front of the property.
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cheapadvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrenceburg, IN
Level Contributor
187 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

Stayed there on Feb.16th while in town for a concert.

First, the hotel is in a great area: lots of restaurants and shopping nearby, very safe and no hassles finding it. Checking in was a breeze; took probably five minutes, and the gal at the front desk was very pleasant. Our room was on the fourth floor..very comfortable king bed, sitting area, fridge, microware. It was clean as a pin and, for the most part, in good repair. As mentioned in previous reviews, the heater is sort of whacked-out, but it didn't really bother us.

The breakfast in the morning was good, not great: waffles, biscuts (hard as a rock) and gravy (very good), bagels, etc.

The thing that lowers my rating one notch is the elevator....it's noisy, slow as hell, and rough-riding. We felt like it could come crashing down at any second (luckily there are only four floors so, if it had, we might have survived!).

Overall, for the price, it's a very nice hotel in a great area.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linerguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Elizabethtown

Property: Comfort Suites Elizabethtown
Address: 215 Commerce Drive, Elizabethtown, KY 42701
Phone Number:
Location: United States > Kentucky > Elizabethtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Hotels in Elizabethtown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Elizabethtown 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Elizabethtown Comfort Suites

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