Ithis was not our first time staying here, but it was by far the worst experience that I have ever had in my life at any hotel/motel/inn or even the worst roach motel imaginable! I was awakened around 6am to a pain on my arm and when looked I saw a huge spider that is at least (and this is not even being sarcastic) 4 1/2" long and just the body itself was at least 2" long. I immediately let the front desk attendant know about the situation and even caught the discgusting spider to show him and he instructed us to take the spider back to our room (which we had still alive in a plastic cup!) And wait until management arrived the next morning. As soon as I returned back to the room I immediately started searching for more spiders in the room and to my disappointment I found a ridiculous amount in every single corner plus several sacks where there were so very many still crawling on them. There was not a corner on the floor and ceiling, crack, door way, anywhere that did not have spiders and webs crawling everywhere! So as I'm sure you can imagine it was impossible to ever relax enough after all of that to ever be able to fall back to sleep. Once the manager had arrived that morning he didn't even bother to say sorry, not once! He just continued to raise his voice at me and repeat that it wasn't their fault and they give absolutely no full reimbursements under any circumstance and that we were no longer welcome to stay there at any time in the future! I was never so discgusted and insulted at not only any employee anywhere but at a manager who is supposed to have the best interest of his establishment which also means the best interest of his customers as a priority. This whole entire time I managed to keep a calm and respective attitude towards him and the rest of the employees and even after handing him the spider in the cup, once we were told to leave and they had no intention on trying to make a horrible experience for us a little less disturbing, I asked him if I could have the spider back so that I could at least take it to the health department with me so that I could show them what I had been bitten by and he grabbed the cup and pitched it at me! What if the spider had come out of the cup?! I don't. Know which was worse the actual bite from the spider or the lack of care, responsibility, and concern given by the hotel management. I wasn't asking a lot of them, just some genuine concern and regret for the situation happening would have done more than please me, but the hateful attitude given to me has done more than discgust me and now I have the concern and responsibility for future possible guests/customers to warn them about certain situations that they could realistically expect from a visit/stay at this location. I do not want to send an unclear message that by staying here you will certainly wake up getting bit by spiders and/or finding a disturbing amount of spiders staying and sharing your room with you, but if this happened to me I don't believe that anyone else should be nieve enough to be unrealistic and think that it isn't a possibility for it to happen to them. I have several pictures and videos of all of the evidence and since I can't post that here so I am going to find somewhere that I can do. I will post later what I find out from the doctor about the bite and where I have been able to place all of the pictures and videos, and believe me, there are plenty and there is no doubt of the neglegence from this facility.
- Official Description (provided by the hotel):
- Our facility is a colonial style brick two-story motel offering clean, quiet, comfortable rooms since our purchase in Oct 2010. Under new ownership and management. Newly renovated, we offer free Wi-Fi and micro-fridge in all rooms with color Cable TV and have both smoking and non smoking rooms available. We strive for above average clean rooms at discount prices. Daily rates and extended stay rates available. Give us a chance to meet your lodging needs while visiting Elizabethtown community. ... more less
- Also Known As:
- Yongrays Hotel Elizabethtown