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“Cultural show fraud!”

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Suly Vegetarian Resort & Spa
Ranked #3 of 4 Hotels in Peliatan
Reviewed October 12, 2013 via mobile

The day you check in they'll force you to reserve for a "cultural show" with dinner costing idr125, 000 per person for balinese food and show. The show was supposed to be from 7.30-9pm with song n dance balinese style. We were 4 of us and upon coming for the show realised that we were the only 4 who paid for a so called cultural show which by kids who use it like a practice session. The first 15mins of the show was relatively better off but nothing of professional standards. After the first 15mins the boys took over and started screaming in something which sounded like frogs croaking rather than music. There was a lone gal dressed in Indonesian dress not even dance costume, trying to dance to the croaking. For the next 45mins they got people from the audience to try their balinese dancing skills n make fools of themselves. N the show stopped at 8.30pm prior to the promised 1.5hrs. Anyway I doubt if I could have taken anymore of the croaking lest I go deaf. We were the only 4 who fell for their so called claims n the show worked out free for all others using the restaurant. The meal after paying so much included just free water and no other drinks. The irony being that customers just using the restaurant get to choose their preference of meal for much lesser cost and also enjoy the show while you pay and get stuck with hotel's choice of meal for you which might not even suit your taste. There was some kind of Indonesian soup served which most of us kept aside after the first sip followed by some rice, fried chicken and fish balinese style. The food was nothing exotic except for the balinese flowers they had on the table. This was followed by dessert of cut fruits...pineapple which was still raw! All in all waste of 500k rupiah to blast the hell out of your ears with some kids croaking thru mikes n calling it balinese culture. Oh n we did even have the bell boy joining the boys in dancing "balinese style"

  • Stayed: October 2013
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1  Thank tomyt1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ajikBadungBali, General Manager at Suly Vegetarian Resort & Spa, responded to this reviewResponded May 22, 2014

Thanks for choosing our resort and we apologize for any inconveniences you might have had. We took your feedback as a mean to improve our service and we'll make sure this never happens again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 - 166 of 391 reviews

Reviewed October 12, 2013

The day you check in they'll force you to reserve for a cultural show with dinner costing 125, 000 per person for balinese food and show. We were 4 of us and upon coming for the show realised that we were the only 4 who paid for the show by kids who use it like a practice session. The show works out free for all others using the restaurant. The meal after paying so much included just free water and no other drinks. The irony being that customers just using the restaurant get to choose their preference of meal for much lesser cost and also enjoy the show while you pay and get stuck with hotel's choice of meal for you which might not even suit your taste.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank tomyt1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013

We stayed at Suly 4 nights, at the beggining we were so happy with this place! It has a beautiful environment, nature, culture and friendly little babies staff!... We were informed that the kids were on their training for the hospitality school, their performance was nice but I have to be honest that it suppose they are on their training, but it seems the hotel take advantage of them (I don't think they are payed workers if its training), and there is any supervisor or adult doing the main tasks with them. As they are in training, it is obvious they can commit mistakes, or they don't know how to solve problems if they don't have the correct guide!

The room and bed were really nice with a wonderful view!
The breakfast was just average, even though the staff very friendly.

In our case, the situation that turned this beautiful moment on a horrible experience, was the disgusting and horrible smell in the toilet!!!....it wasn't a problem about cleanness, it was about engineering (I mean correct installation and evacuation system) which was permanent during our staying, even the staff tried to ''help us'' but I insisted it wasn't about cleaning, but no solution for us!!!!

Room Tip: Try to be sure about the toilet installation and smell before you book!....if you don't have tha...
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  • Stayed: August 2013, traveled as a couple
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1  Thank Nicole D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

It's rare that you can get a room at this pricem set in such beautiful surroundings, with such helpful staff. The rooms or main building are not particularly glamorous, but they are clean, smart and spacious. Breakfast wont win any awards, but again, it is hot, plentiful and included with the room. Although I was skeptical about the training aspect of this hotel, in the end it was the smiling faces and ready-to-help attitude of the young people working here that really made this place special for me. I'd definitely return. Went for 3 nights and stayed 7!

  • Stayed: August 2013, traveled with friends
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1  Thank travelstaceygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

I must say that although this hotel is not to it's best but it is a nice getaway. Surrounding with greens, it is really a beautiful place to relax. A little far from the town centre but you can hire a taxi or motorbike to move your way through. This place is run by young students and they do a great job. If you are not fussy about great service then it is fine. However they are very helpful. Breakfast is not that great but you have basic eggs and toast.

  • Stayed: August 2013, traveled with friends
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1  Thank ariva14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

We stayed in two adjoining rooms of the new wing of The Suly. The bedrooms were fine but the bathroom connecting to our bedroom was a bit sparse looking however both were adequate for our two night stay. The location itself is fantastic with great views and it is easy to see why people come here to stay longer and relax. Breakfast was ok - nothing fantastic. We ate in the centre of Ubud both evenings we were there so cannot comment on any other meals served at the Suly. I did a yoga class which was very enjoyable. The students working and learning the hospitality industry at the Suly were extremely polite at all times to my husband, boys and I and looked to be enjoying their education there. One of the swimming pools was closed when we were there which was a shame but as we only had 2 nights there we didn't have much time for swimming. Overall we enjoyed our stay at the Suly.

  • Stayed: July 2013, traveled with family
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1  Thank MMears72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

I booked this place online and was perfectly happy with it. Except it is a little bit far from Ubud, basically it is on the outskirts of Mas.
Just a minor annoyance to have to coordinate times to use the free shuttle bus or pay for a taxi to get in and out of Ubud proper.
Pools: Lovely, need some shade, but the "new" pool does have a shelter.
Food: Breakfast included, a buffet but not awe inspiring. Definitely rates above the plate of fruit and piece of bread style however. You can order eggs cooked many ways, omelet is the standard offering but ask and you can get any other style you fancy. We ate at the restaurant once for lunch, but compared to what you can get elsewhere it was not great.
Rooms: Clean, quiet, serviced daily, a comfy bed - a huge bed, all that you want except a room safe.
Tours and Spa: Pricey, you can do better elsewhere. We got some filthy looks from the tour desk when we engaged a driver to do most of the driving and guiding for us. He was definitely not made welcome to the extent that we had to secretly meet him in the car park.
If you want a holiday where you do not have to move much this is ideal. A couple of good eating options nearby, but not many.
Overall good value.

  • Stayed: August 2013, traveled as a couple
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2  Thank TheBludger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suly Vegetarian Resort & Spa

Address: Jl.Cok Rai Pudak, Br.Yangloni, Peliatan, Ubud 80571, Indonesia (Formerly Suly Resort Yoga and Spa)
Phone Number:
Location: Indonesia > Bali > Ubud > Peliatan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Peliatan
Price Range: $17 - $35 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Suly Vegetarian Resort & Spa 3*
Number of rooms: 59
Official Description (provided by the hotel):
Suly Resort offers an oasis of tranquility with extensive tropical gardens and views out over Ubud’s rice fields. Suly is the perfect place for retreats and getting away from the pressures of everyday life. Under new management since May 2017, the resort welcomes guests who are looking for the perfect place from which to explore Ubud and the surrounding areas. Suly Resort serves exclusively vegetarian and vegan cuisine, reflecting our emphasis on health and well-being. We have two pools and extensive yoga and meeting facilities. Experience our special 10,000 steps walk through the rice fields as well as one of our guided meditations in this magical environment. ... more   less 
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Also Known As:
Suly Hotel Gianyar

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