We arrived from Sanur by taxi and I thought we had been taken to the back entrance. The front of the place is in serious need of a clean and maintenance. The signage is almost unreadable. Alas, this was not the back but the front.
I will say from the outset though that the staff (underprivileged kids) were fantastic to us and our kids. Super friendly and loved to have a chat. The hotel itself and the infrastructure is almost past its use-by date. If it is not attended to soon it will be gone in 5 years I think. If it wasn't for these kids we would have moved after the first night. I sincerely hope the owners are not using this as a ploy to keep guests while not doing work on the place itself.
Why build more rooms(out the back) when the current infrastructure requires massive work? I got electrocuted on the second night and had a tingling arm for at least the next day. Someone dies here and it is all over for the poor kids living there. Mouse in our room. Bathroom hygiene etc well below par. The pool is decrepit with tiles coming away and a large number of leaks. The mosquito net had never been cleaned and the room smelt of mold and mildew. Was confused by the signage for the minibar that didn't actually exist.
I hope the owner sees this review and takes heed. The kids are great but the upper management(who the blame actually lies with) is poor. Start a mentor program with other hotels (not necessarily in Ubud) and let the kids see what a well run and clean hotel/room should look like.
If i was to return here it would be without my family and to help the kids out. However before I would do that I would want to find out how the upper management and owners are structuring the running of this place as it does seem unlikely that they can start building more structures and not improve the current ones. If it is simply being used a money making venture for the owners etc then it will not help the kids when someone dies or is seriously injured there and the place shuts down.
The one plus was that the restaurant was taken over by the organic food restaurant owner (in Ubud) when we arrived and the food quality literally changed overnight from so-so to really good.
There are a lot more points I could make but....enough said
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, Travelocity, Priceline and HostelWorld so you can book your Suly Resort Yoga and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Suly Hotel Gianyar