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“Very disappointed”

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Extended Stay America - Cincinnati - Covington
Ranked #7 of 9 Hotels in Covington
columbus
2 reviews
“Very disappointed”
Reviewed December 2, 2012

My boyfriend and I were planning to stay here for the night and once we saw the room we canceled our reservations and moved to another hotel. Our room was dirty and very out-dated. The carpet was gross and the "kitchen" was not equipped with what the description had originally told us.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank buckeyeyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, Manager at Extended Stay America - Cincinnati - Covington, responded to this review, December 4, 2012
Thank you for your review. All the rooms at the hotel have a well equipped kitchen which includes a two burner stove top with pots and pans, microwave, dishes, toaster, coffee maker, and eating utensils. I hope you decide to stay at the hotel next time your are in Covington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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90 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Bladensburg, Ohio
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 19, 2012

We stayed here for two nights during a weekend "riverboat" gambling junket to Eastern Indiana. We were less than 5 minutes to the freeway and downtown Cincinnati and less than a half hour to the Hollywood Lawrenceburg Casino. Our room was clean and comfortable and the staff was great. This isn't far from freeway and rail noise though, so plan for blocking out sound by either running your air if it's hot or bringing some ear plugs if you're a light sleeper.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shellyshem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, Manager at Extended Stay America - Cincinnati - Covington, responded to this review, November 21, 2012
Thank you for your review. You are right, the hotel is minutes from all the attractions in Covington and downtown Cincinnati. Thank you for sharing your experience and hope to see you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 6, 2012

We stayed there for over ao year. The Managers are so friendly to everyone that comes to stay at there Hotel. The staff are also very friendly to everyone.They will do there best to help you out on items you need. When we go back down that way. I know we are going to stay at the Extended Stay America Covington,Ky.
They were like family to us. The Hotel is just a few minutes drive from downtown Cincinnati,Ohio. I even walked over there and the view was so nice. plus your near Newport,Ky as well.
If you need directions the staff at the front deck will help you out with a map of the area.
The rooms were clean and the cleaning staff are very friendly to you as well.
I know I will tell all my friends and family if they every go that way and need a place to spend the night or week that is the place to go.
Extended Stay America Covington,Ky

Room Tip: We had the rooms that were in the back. I like them best because you got to see the water and the vi...
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  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank naughtysam_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe O, Manager at Extended Stay America - Cincinnati - Covington, responded to this review, October 11, 2012
Thank you for your great review of our property. I'm glad that you had a GREAT Stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2012

I stayed at the hotel for 2 months. The staff is friendly and helpful. Took care of all requests. Area around the hotel is ok but it is well connected to downtown Cincinnati

Room furnishing can be updated for a better look. Overall good value for price

  • Stayed July 2012
    • Value
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    • Rooms
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Helpful?
Thank Jujip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review, August 17, 2012
Thank you for authoring such a wonderful review about our hotel. Providing a great product for all of our guests enjoy is exactly what our company is all about. We are so happy to read that your long term stay with us left you 100% satisfied.

It would be our pleasure to have you stay with us again in the future or at any of our other brand locations. Thank you again for the kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, Ohio
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 12, 2012

This place was a few minutes drive to downtown Cincinnati (across the river) and near Newport, KY. The front desk staff was friendly and gave us directions. The room itself wasn't great but was adequate for sleeping; we could hear traffic from the nearby highway but the a/c drowned it out for the most part. The whole place needs an overhaul- carpet especially.

Room Tip: I thought it was all non-smoking but a sign says the 4th floor allows smoking. Yuck.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review, August 17, 2012
Thank you for posting a review about your stay at our hotel. The staff and I strive to provide friendly service to each of our guests, and it sounds like we were able to do that for you. However, your other comments were disheartening to read.

Our company has strict standards for cleaning each room and the inspections which follow done by a member of the Management Staff. It is clear that we did not meet these expectations. As well, we try our best to ensure that guests are not disturbed throughout their stay with us; however, some things are out of our control. Please accept my sincere apologies for both of these issues. I look forward to reviewing them with my staff, and continuing to work hard to make the necessary improvements.

It would be our pleasure to have you stay with us again and show you our redoubled efforts. Once again, thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 14, 2012

My boyfriend and I did an overnight trip. We are allowed to check in early. Room was clean. We had cups and utensils (no dish soap fyi). Boyfriend used the treadmill and didn't have any complaints. Easy access to the city and highways. No noise that I can think of. Neighborhood isn't grand but I didn't have any issues with it. Only complaint - the bed was a bit hard but I slept ok. I'd stay again if visiting.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Wyndham Hotel Group

Helpful?
Thank nowyouccakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review, August 3, 2012
Thank you for your review of our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 7, 2012

My requirements - close to downtown Cincinnati, doesn't cost a lot, has basic amenities like a microwave, stovetop in the room. My solution - Extended Stay America, Covington.
This is a mid-range hotel in Covington, just across the Ohio river from downtown Cincinnati. The taxi used to take me 8$ to get across, usually I chose public transport. TANK (transit authority of northern kentucky) runs a cute little tram like shuttle which costs only a dollar to get from Covington to Cincinnati downtown.
The room was spacious, had a big refrigerator, a stove top, a microwave. The hotel had a laundromat.The wi-fi was great. If you keep the windows closed, you'll not hear much vehicular noise from the nearby bridge (it was anyway too minor to bother me!)
Food - there are literally a dozen options to eat near this hotel. All within 5 to 10 min walking distance. Fast food - white castle, mcdonalds, skyline chili, gold star chili, taco bell, birger king. Some slightly upmarket places @ mainstrasse village - cock & bull english pub, a couple of german restaurants, chez nora, dee felice cafe etc.
The staff - some of the staff were very pleasant and helpful, one to stand out was Brandon, the front desk guy with a degree in English Literature. He helped me get a corporate discount (yup, you can get it!!)
The rates - The prices are good, especially if you combine it with corporate discounts. I stayed about two weeks, and saved a bundle!
The negatives - sometimes, you bump into slightly unrefined guests, but given that this is mid-market, it's to be expected

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 0seven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Extended Stay America - Cincinnati - Covington, responded to this review, July 11, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Cincinnati - Covington. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Cincinnati - Covington

Property: Extended Stay America - Cincinnati - Covington
Address: 650 W 3rd St, Covington, KY 41011-1204
Phone Number:
Location: United States > Kentucky > Covington
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Covington
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Cincinnati - Covington 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Extended Stay Covington
Extended Stay America Covington
Covington Extended Stay

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