This past Saturday, June 12, I made reservations on priceline.com at the Raddison hotel in Covington, KY. I arrived, via cab, to the hotel at 5:00 on saturday. After waiting in a long line to check in I arrived at the counter, gave them my confirmation number for my reservation, and was then told that the hotel was overbooked and there was not a room available. The hotel staff member, disappeared in the back for 15 minutes, and the simply came up to the desk, handed me my confirmation receipt, and told me "We are overbooked you should have never been able to get a reservation. Priceline will call you." She then walked away. Priceline called simply to explain to me that the hotel was overbooked and the reservation had been canceled. I had a confirmation number for the reservation! which clearly means nothing at the Radisson Hotel!
I was standing in a hotel lobby, in a city not my own, without a car, and the hotel's response was oh well. Nobody offered to call a cab, to call a different hotel, or even asked if there was anything they could do to help. I was never even offered an apology! I would treat a stranger better than the hotel treated me, a customer! I am shocked and disappointed that this is the type of operation the Radisson company runs. Forget the fact that I made a reservation and had a confirmation number that meant nothing, the lack of caring or acceptance of the problem coupled with the fact that the staff had no issues watching me stand out front of the building with luggage, but no room and no car is the worst customer service I have ever experienced. WOW! Tell as many friends as possible never to use the Radisoon hotel for any reason. The treatment of people alone is enough reason to take money elsewhere.
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- Also Known As:
- Radisson Cincinnati Riverfront
- Radisson Hotel Covington
- Radisson Covington
- Covington Radisson