Stay at the Marriotnext door. I am a Hilton Honors member and I usually stay in a Hilton line hotel if possible. I have never stayed in a smellier, dirty room in a Hilton line ever before. We were late getting into town and were put in a handicapped accessible room. The minute we walked into the room, the smell of musty mold overwhemed us. We were extremely tired and I figured once we got in and turned on the air conditioner, the smell would clear some. The thermostat was not adjustable and the shower had a drain, but the floor of the bathroom did not. When we showered, the water just pooled in the middle of the bathroom floor, which I am sure the smell came from wet carpet in the past. When I requested a new room, we were told the hotel was full and they couldn't move us. Maintenance showed me how I had to find the "sweet spot" on the thermostat. The smell improved a little, but never went away. My clothes smelled musty when I unpacked. Cleaning staff never wiped anything down nor vacuumed while were there. Extremey disappointed in staff and hotel condition, although the maintence guy was helpful, but couldn't help much with the musty smell.
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- Also Known As:
- Embassy Suites Hotel Cincinnati
- Embassy Suites Covington
- Covington Embassy Suites