Our stay at this hotel was a planned stop on our itenerary, we always stay at Country Inns and Suites and have always been very satisfied unfortunately this hotel was a disaster! Upon walking in to the hotel we were greeted by an unfriendly staff, it was 95 degrees so i had called ahead of time to have the air turned on in our suite upon entering our room the air had not been turned on and the room was extremely hot we turned on the air only to find that the fan that had to be turned on to bring air into the living room area of the suite from the bedroom was very squeaky and with this old air conditioning system the living room area never cooled down it stayed stuffy. The room was smelly and dusty and the bathtub had mold in the tub. The room was dusty and the cable reception in our room was fuzzy on both tvs. We had a long day of traveling & the kids wanted to swim and upon checking in we were told that we were not allowed to use the room towels that we must get our pool towels from the front desk so i made my way downstairs only to have to wait in line 20 Minutes for towels..."Why the long wait you ask?" I was behind a line of guests complaining about their rooms. The staff was of no help so upon checking out i immediately was in touch with customer service and filed a complaint against this hotel i was told it would take 48 hours to recieve a response from the owner/mager of the hotel and once he did call me i was never in all my life treated so rudely! I was calmly explaining why our stay was so horrible and i said to him "This hotel is a disaster" and he said to me that i was not allowed to speak to him in such a manner and that i was rude and that if i wanted to continue to speak to him that i would have to take that statement back and i informed him that i was not being rude i was simply stating a fact and would not retract my stament so he hung up on me! I always try to approach things in a calm manner and i had my daughter in the car with me when i recieved his phone call and i was trying to show her that you can handle things in a calm manner and accomplish what you need to and to be treated so rudly by him was unacceptable!!! I have been in customer service for almost 25 years and would never treat a customer in such a manner. When i contacted customer service again they were apalled by the way he treated me and the manner in which the hotel was kept so they refunded my money. This is the worst hotel stay of my life! Don't be fooled by the AAA plaque they have displayed ,upon doing some research i found out it was from 2007 and that they have not been AAA approved since then. I have always loved Country Inns and Suites and will continue to stay at them just never again at the Corbin, Kentucky location it is a disaster!
- Official Description (provided by the hotel):
- The Red Roof Inn & Suites Corbin is located just minutes from the shores of Laurel Lake, amid the pristine beauty of the Daniel Boone National Forest and is home to the "Niagara of the South" at Cumberland Falls State Resort Park. With nature trails, white water rafting, fishing, horseback riding, scenic beauty and wildlife, Corbin is the perfect destination for an outdoor adventure. When you check in, check out all of our great room amenities we have to offer during your stay. The rooms at this hotel offer free WIFI, a flat screen TV, microwave & refrigerators, work desk, hairdryers, and in-room coffee makers. The hotel features a free continental breakfast, an outdoor pool open May - September and coin laundry. Complimentary coffeehouse-style coffee & tea are offered in the lobby and one well-behaved pet per room is welcome. ... more less
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- Also Known As:
- Country Inn Corbin
- Corbin Country Inn