We drove quite a distance because the AAA book said admission was "free" and included a film about the bourbon-making process at the Tourist Center, a replica of an old tobacco barn, rackhouses where bourbon is aged in barrels, and the historic 1911 Beam family home. When we arrived on the site the only thing "free" was the store and 2 small open sheds. There was no film, no old tobacco barn, no Tourist Center (just the store/Stillhouse), the family home was not open, and the rackhouse was not open without a ticket. When I inquired about this at the front desk a very snippy young lady grabbed the AAA book out of my hand and took a picture of the description stating the information was not updated, even though it was the 2013-14 latest edition. She appeared annoyed with AAA. She seemed annoyed in general, as I had heard her earlier say to a colleague, "I thought I'd be out of here by now!" Her customer service skills were non-existent. All she wanted to do was sell me a ticket for the tour. I wish I could rate this place a "0" because of the way I was treated. They just want your money.
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