We booked our stay at Kaleane Villas through Thailand Retreats as part of a 'holiday of a lifetime' to the south of Thailand. Despite requesting a child-friendly property including a cook (and being assured that this property catered for both these requirements) we had a terrible experience at Kaleane Villas, mainly owing to the unsafe conditions and general rundown condition of the property. After three nights we could bear it no longer and vacated the property.
We observed the following unsafe conditions:
- Open access ways to pool maintenance spaces containing insecure electric fittings (see picture)
- Unprotected garden perimeter with no fence protecting a shear drop to a dirty waterfront below (see picture)
- Unprotected access to lake at front of property (as shown in picture, easily accessible by small child through large hole in balcony)
- Non-isolated electrical fittings all around the property (inside and out)
The following discrepancies appear between what Thailand Retreats' advertise as being available on their website and reality:
- Nearest beach of reasonable quality is 20mins drive, not '0 km' as advertised
- No broadband or satellite TV are available.
- No cook was available despite Thailand Retreats' website stating that a “Full time cook at your disposal…”. Instead, we were provided with a sub-standard breakfast and offered a menu from a local (poor quality) thai restaurant for evening meals
- Official Description (provided by the hotel):
- Secluded amidst tropical gardens on the pristine shores of the Andaman Sea, these stunning villas, all feature panoramic views over Phang-Nga Bay famed for its cristal blue waters and idillic sunsets. Perfect for couples, friends or entire families, each villa features its own private pool with spacious Thai style living-room and separate dining area. The interior fit-out is tastefully decorated for tropical living with an array of Asian art and authentic antiques ... more less
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