First of all, please let me explain. This hotel is in a great location for Louisville. Where you are going to a UofL sports game, the Slugger Museum, or 4th Street live. This place is well located!
However, the arrangements made by the hotel staff/ manager's is my concern..
My friends and I booked two rooms online for a one night stay. There was five of us and we were here for a Bachelor Party. We had set up for two rooms, so everyone would have a bed to stay in.
As we made check in, we were greeted by friendly staff. We asked for our rooms, but was told that we were only able to get one room with two queen beds. That all the other two bed rooms were sold out.
So here we are, five guys to one room, too which Hampton Inn was more than happy to charge five guys 170 dollars for one night. We asked for extra linen to atleast have some for the guys who were sleeping on the floor, That apparently was not on the top of the list for the staff.
One of the guys and myself went downstairs and attempted to make arrangements for another room. We explained our situation and asked for double bed rooms, to which we were offered a single bed King size room for three other guys to sleep in??
We also asked for more linens, towels, etc.. Which never came up.. We figured that when the staff at the desk gladly billed five guest for a double bed room.. That someone would have thought to added a few extra towels or brought them to us..
At the end of the night, we were not met with any assistance, the attempt into us spending more money and getting another room was never addressed (Meaning the staff failed to contact us back to advise us if another room or other accommodations were available.
We were not happy with how the situation was handled.. Bottom Line.
**My review of this hotel is based upon my experience and results of the staff to my situation only** I further recognize the efforts of the staff and the establishment to accommodate everyone. However, my friends and I did not have this experience.
In the end, we gave this hotel an overall rating of two (Poor). Any hotel that will not make efforts to meet their guests reasonable needs; should address this situation and others like it.
I hope this helps.
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- Also Known As:
- Hampton Inn Louisville i-65 @ Brooks Rd. Hotel Brooks
- Hampton Inn Brooks
- Brooks Hampton Inn