My husband and I booked a smoking-king room for three nights this past weekend. The photos on the website looked decent and we've had family stay at other Baymon Inn & Suites locations so we thought we'd have a good experience. Wrong! The lobby looks nice and the staff was friendly, but beyond that, it's all down hill. The hall and stairwell carpeting was so gross & it smelled really weird. We felt icky just walking down the hall to our room. Once we got to our room, we were speechless. There were blood stains on the linens, the carpet was extremely soiled, wallpaper was coming off the walls, the curtains were disgusting, light bulbs were out, the chair to the desk was nasty and the love seat was soiled. The cleanest part of the entire room was the bathroom even though we initially thought there was poop on the toilet seat but it turned out to just be burn marks. There was mold growing behind the wallpaper next to the toilet. The carpet was dug up in corners and door ways and we found dog food under the sink. We were in town for a big event and tried to get another hotel room somewhere else but were unable to find a vacancy. So, we had to make the best of it. We bought disinfectant wipes to clean the surfaces of the dresser, nightstand, and head board. (They were soooo gross). My husband wentto the front desk and requested our linens be changed and instead of someone changing them, he was just handed a stack of linens. We changed our bedding, bought a blanket and cleaned the room ourselves. We were booked for 3 nights and left a night early because neither one of us could sleep comfortably knowing how gross our surroundings were. In addition to the nasty room, housekeeping didn't take our dirty towels, give us new cups or empty our ice bucket. We will NEVER stay at a Baymont Inn & Suites ever again. I have photos!!!!!
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- Also Known As:
- Baymont Inn And Suites Louisville South i 65
- Baymont Inn & Suites Louisville South i 65 Hotel Brooks