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“Large, pleasant room ” 4 of 5 bubbles
Review of Holiday Inn University Plaza - Bowling Green

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Holiday Inn University Plaza - Bowling Green
Ranked #12 of 33 Hotels in Bowling Green
Certificate of Excellence
Alabama
Level Contributor
97 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Large, pleasant room ”
4 of 5 bubbles Reviewed January 1, 2014 via mobile

Very nice. We had 3 adults and a preschooler with plenty of room. We were here over New Years eve and the place was quite loud, making it tricky to keep the little one asleep. Not a big deal overall, of course. The indoor pool was a big hit. N

Stayed January 2014, traveled with family
Helpful?
Thank Love2TravelAlabama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
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    53
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    14
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Any
English first
Gary
Level Contributor
84 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed December 6, 2013

Very nice for a Holiday Inn the decor reminds you of a Embassy Suites the room was nice the breakfast was buffet was great plenty of meeting room space and a golf course goes is right out the back a great view if you like golf.

Room Tip: If you like golf ask for a golf view .
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  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sixgears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas, USA
Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed December 4, 2013

When this property opened, it had great potential for conferences and rooms. Over the years, it is readily apparent that no money has been invested into this property. This is reflected in the price decline (from $100+ to $70+) but honestly, $70 was too much. There are so many new properties in bowling green now to choose from that this hotel doesn't even qualify as an option for our family now. It smells completely musty, rooms are run down with cracks in bathroom, dirty smelling carpet, dark rooms, threadbare furnishings... Completely shocked at our last visit. It's got a great golf course and convention center attached so I would hope that Holiday Inn puts some renovations back into this property! They don't even have decent wine or food at the bar.

Room Tip: Go somewhere else!
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  • Stayed January 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KimWN333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOWLGHIGM, General Manager at Holiday Inn University Plaza - Bowling Green, responded to this review, December 6, 2013
KimWN333,

Thank you for review. Please let me apologize that we did not meet your expectations. Without feedback from our guests; both good and bad, we can measure where we have been successful and where we have not. Regarding renovation, I am excited to say that we are in the process of planning a renovation for our property in the near future. We are extremely excited about the planned improvements and know that our guests will be as well!

If I can be of any service, please don't hesitate to contact me at the hotel.
Best Regards ~ Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medina, Ohio
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

This is a beautiful building with waterfalls and a fast, see through elevator in the lobby. All rooms face the lobby. Customer service is emphasized. Would stay here again even though it is further from the interstate than sister properties.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mrpar3pro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed November 25, 2013

I was in this hotel for a conference, of which there were at least three going on simultaneously. The hotel had the rooms blocked for the event at one price, less than regular price, but I found that by going with a discount offered for some other organization I'm associated with, I got it Much cheaper. One person in the conference started to present with an allergic reaction to something, a doctor in the group said it was bedbug bites. A lot of us have experience in our careers with bed bugs, so there was a mass check of the rooms, but we didn't find any evidence of bedbugs.

Overall, my room was clean. I didn't have any issues. Other rooms smelled of mold or were very worn, but mine was fine. I was on the second floor, and it was obvious they had some mold from their fountain, because they were tearing up the walls, and the more the walls were exposed, the worse the mold smells got - even worse, it was around the elevators...so there was no escaping the odor.

The host staff seemed pretty clueless. When I first checked in for the event, I asked if I was at the right hotel, and the guy said, "hold on a moment." I thought he was going to look something up on the computer, but instead he walked over to a TV with information about the hotel streaming and stood there for 20 minutes watching for my conference name to pop up. Seriously? They don't have that information at the desk? I mean, this made the guy look so unprepared.

The breakfast was dismal. It was almost $8 to buy the continental breakfast, and the food was stale, warm when it should have been cold, and obviously still frozen in some cases... Ie: the cheese danish...wow... so bad. Luckily, when wait staff asked how we liked our breakfast, and we said it was pretty impossible to eat it, they said it would be on the house. Just like that. No argument, no, "can we try something else?"... they just comped the food immediately. Because it was that bad, and they knew it.

The rest of the conference the food was served by the hotel... and was dodgey at best. Wait staff was great, but they only assigned one guy to take care of over 30 people for lunch. He was spot-on, but obviously working his @$$ off keeping up with everyone. Breakfast the rest of the time was just like the first morning...the only difference was on the last day when they served crescent sandwiches... Mine was cold, but it tasted good. The second day lunch was the best - soup and a make-it-yourself sandwich.

In all the hotel was pretty, it didn't look antiquated, the heat system worked well and room atmospheres were easy to change. Half of the staff was really helpful and would go out of their way to do things while the other half were clueless. It was an average hotel. Nothing really made this place stand out - for either good or bad...

Room Tip: Check all of the specials and "special rates" across the internet for this place, because...
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  • Stayed November 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Elie6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BOWLGHIGM, General Manager at Holiday Inn University Plaza - Bowling Green, responded to this review, November 27, 2013
Elie6 -

Thank you for taking time to review your most recent experience with our Hotel. We greatly appreciate the feedback provided by our guests. I apologize that we didn't meet your expectations. Our team works hard to take care of each of our guests with superior service in mind. We will be sure to use your comments to improve the level of service and the quality of our facility.

We hope to see you the next time you're in Bowling Green. Once again, thank you for your comments. If I can be of any future service, please don't hesitate to contact me personally. Safe travels! - Brian ~ GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamorada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 1, 2013

This hotel reminded us of the HI in Ocala, FL - Very tall and beautiful and beautifully furnished; we had a room on the 6th floor that overlooked the golf course. Ate dinner @ the bar and was delicious and the bar tender was very friendly as was the check in person. Great place to stay! The bed was not as plush as the Ocala hotel but then again, Ocala has Temperpedic Memory Foam mattresses and nothing beats that!

Room Tip: The GPS sent us to a exit that took us through a residential area but should have sent us to the nex...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Den P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed October 12, 2013

This hotel is outdated. As a platinum member of the IHG, I was very surprised that I was placed in this room. The air conditioner was loud. The shower head was faulty spraying water on the ceiling. There were bugs under the shower mat.

Needless to say, I will not stay at this hotel again.

  • Stayed October 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn University Plaza - Bowling Green, responded to this review, October 28, 2013
Dear David J,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn University Plaza - Bowling Green

Property: Holiday Inn University Plaza - Bowling Green
Address: 1021 Wilkinson Trce, Bowling Green, KY 42103-2445
Phone Number:
Location: United States > Kentucky > Bowling Green
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bowling Green
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn University Plaza - Bowling Green 3*
Number of rooms: 218
Official Description (provided by the hotel):
The best of Bowling Green, Kentucky is awaiting for you at the Holiday Inn University Plaza. This unique atrium style high rise hotel is surrounded by the links of CrossWinds Golf and adjacent to the Sloan Convention Center. Fabulous restaurants and shops are within a few short blocks. Bowling Greens unique attractions such as the National Corvette Museum, Beech Bend Amusement Park and Raceway, Ag Expo and Western Kentucky University are all within eight miles. Our convenient location is midway between Interstate 65 exit 22 and historic downtown Bowling Green. Nashville International Airport is just over an hour's drive from the hotel's front door. The interior garden atrium of the Holiday Inn University Plaza offers security and comfort to guests who find their room entry visible from the lobby and the public areas of the hotel. All the guest rooms and suites are extra large, tastefully decorated, and equipped with wireless high-speed Internet access, and 40 cable television channels. For your relaxation, we invite you to take a dip in our indoor pool and whirlpool or get a work-out in our health club which features cardio machines and free weights. The Hartland Café offers a quiet atmosphere to meet with friends and business associates as you enjoy an abundant country breakfast buffet. The Atrium Lounge is open seven days a week at 4:30 and specializes in Kentucky small batch bourbons ... more   less 
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Also Known As:
Holiday Inn University Plaza - Bowling Green Hotel Bowling Green
Holiday Inn Bowling Green
Bowling Green Holiday Inn

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