I have eaten there several times, and will probably go again, but this experience left a lot to be desired. My wife and I had a really long day on the road; a lot of traffic and miles, and arriving in Bowling Green about 3:00 PM we decided to stop and eat at Longhorns for a peaceful lunch. After all, this time of day, they should be pretty slow, so it should be good service and pretty quiet so we could discuss a lot. Not so.
There were not very many people there, actually only one occupied table when we arrived. They were a family of about six including two small children. The hostess immediately took us to be seated, where-else, right next to them. We could have reached out and touched them. The place was empty!!!! I said I didn't want to share their meal and would like to sit somewhere else, so she moved us about six foot away. My mistake was, we should have left. I mean c'mon, there were only two occupied tables in the place at this time!! Children will be children, and these were really being children. Just as you would get your thoughts collected, one would scream out and there goes the train of thought!! Then another couple arrive and are seated right next to them. And finally another couple---same thing.
Our waitress was great and the food was good. But the dining experience stunk!!!! I asked to speak to the manager on the way out and had a discussion with him. He said they seated that way for efficiency. I told him it should be for the convenience of the customer, not them. He apologized and told me it was his fault and he was oh-so-sorry. I agree, it was his fault as he delegates policy, but it was the typical apology line. He never offered a gift certificate or any thing to help offset the miserable experience.
I have learned a great lesson, and I can pass this on to others---don't accept seating that will create a bad dining experience. It is your dollar and they can just walk a few steps further. I'll be on my game next time--I was tired.
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