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“Impressed”

LongHorn Steakhouse
Ranked #39 of 322 Restaurants in Bowling Green
Cuisines: American
Restaurant details
Reviewed April 7, 2013

About a month ago, I took my family to Bowling Green on a day trip. We stopped at the Longhorn Steakhouse at the end of the day. For supper before returning home. The restaurant was packed. I commented to my wife about how busy the workers were and how they were running around so fast try.ing to meet customer needs. We were seated very fast. Our waitress was very courteous and efficient at bring drinks and bread to our table. She took our order. I ordered a steak, the rest of my family order either hamburger or chicken (party of 4). The wait was typical--about 15 minutes. I was anticipating a good steak, having eaten at other Longhorns before. However, when our food arrived, my order had been incorrect. I was served a chicken dinner. I pointed this out to the waitress. She profusely apologized for the mixup and said it would be taken care of. I had to wait probably an additional 15-20 minutes for my meal while my family was eating. The wait was worth it. The steak was excellent. But what also impressed me was two persons whom I believe was in management at the steakhouse also came to our table and apologized. When we received our bill, my meal was complimentary. It would have been enough just to have the apologies for me. The meals were excellent. Everyone in my party commented on how good their meals were. But it was a nice added touch to get my meal complimentary. I saw how hard everyone was working, and mistakes happen--especially when one deals with such high volume. I would like to say thank you to Longhorn for the service, courtesy, professionalism, but most of all, for the great tasting meal.

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Thank OldScout1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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94 - 98 of 99 reviews

Reviewed March 25, 2013

This is the lower end type steak house. Service was slow. Had to wave the white flag to get someone to wait on us. Steaks were too done. May have been an off night.

1  Thank ItMattersToMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2013

i really enjoy going out for a steak dinner. with the price of steak it really doesnt cost that much more to go out. i have eaten at longhorns many, many times and have only been dissatisfied once (cold food). but there have been occasions when the wait was so long we went elsewhere. but by the time you drive somewhere else and wait in their line you could have probably been eating at long horn. everybody else seems to have cheapened their quality but not longhorn. yes, i do believe the portions are smaller but the taste is perfection. just wait the wait at longhorn and be satisfied with your meal or go somewhere else and waste $50 and an evening.

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Thank mark p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2013

It was a Friday night that we stopped and you would have thought it was the only restaurant in town (but I know there are a lot of others). It was crowded we would have had to wait but opted for sitting at the bar because that was first come first serve. Crystal waited on us and you would have thought we were the only customers she waited on because she gave us excellent service. Now for the food we both ordered the filet (which was done to perfection) so tender you could cut it with a butter knife. You had your choice of two sides. Ordered the salad and it was fresh and crispy and plenty of it. Could have a choice of potato or vegetable. Also, got a small loaf of bread. Our order came to $49 and odd cents and we each had a draft beer with that. The dinners were under $20 a piece. Also, our steaks came before we finished our salads. I don't know how they did it with as busy as they were.

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2  Thank willy911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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