About a month ago, I took my family to Bowling Green on a day trip. We stopped at the Longhorn Steakhouse at the end of the day. For supper before returning home. The restaurant was packed. I commented to my wife about how busy the workers were and how they were running around so fast try.ing to meet customer needs. We were seated very fast. Our waitress was very courteous and efficient at bring drinks and bread to our table. She took our order. I ordered a steak, the rest of my family order either hamburger or chicken (party of 4). The wait was typical--about 15 minutes. I was anticipating a good steak, having eaten at other Longhorns before. However, when our food arrived, my order had been incorrect. I was served a chicken dinner. I pointed this out to the waitress. She profusely apologized for the mixup and said it would be taken care of. I had to wait probably an additional 15-20 minutes for my meal while my family was eating. The wait was worth it. The steak was excellent. But what also impressed me was two persons whom I believe was in management at the steakhouse also came to our table and apologized. When we received our bill, my meal was complimentary. It would have been enough just to have the apologies for me. The meals were excellent. Everyone in my party commented on how good their meals were. But it was a nice added touch to get my meal complimentary. I saw how hard everyone was working, and mistakes happen--especially when one deals with such high volume. I would like to say thank you to Longhorn for the service, courtesy, professionalism, but most of all, for the great tasting meal.
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