We booked the hotel in advance not knowing the location and the look/feel of the hotel and seemed impressed when we arrived. We had a busy day and didn't get back to the room until late. When we decided to go to bed, we pulled down the sheets, and there was an awful crusted, brown stain (2 of them actually). Looked almost like dried blood. We were grossed out and called down to the front desk asking for fresh sheets. He said he would be right up. An hour passed, no sheets. We called again. He then said "You could come down here and get them instead." We said that seemed like poor customer service since he already said he was on his way an hour ago. He said ok he'd bring them to us. We asked about how long because by this time it was around 1am and we were exhausted and wanted to sleep, he said 10 minutes. Around 2:15 we still had not gotten any sheets and decided just to check out. Asked to speak to the manager on duty, it was him. He was just sitting there and appeared to have no intention of bringing the sheets to us. We showed him the gross sheet that was on our bed. He said nothing. Not even an apology. He told his he was not authorized to give us any money back or any discount and to have a nice day (like that was possible after checking out at 2:30 AM and driving all the way back to our home a couple hours away). He gave us their GM's card to call today. We have tried calling and the staff literally beats around the bush so we do not speak to her. We finally left our phone number and she has yet to call us back. I STRONGLY recommend that you do not stay here. Horrible service and awful quality control. I am sure they would not want to sleep on that stuff or be treated that way so they should not treat their guests that way!
- Official Description (provided by the hotel):
- Bellevue Hotel is the newest addition to Newport on the Levee. If you're looking for a place to stay outside of Cincinnati, come to the Holiday Inn Express Bellevue - Newport on the Levee. Our Bellevue, Kentucky hotel offers such amenities as an indoor pool, a complimentary hot breakfast bar and a 24-hour business center for your convenience, along with a well-equipped fitness center. Free high-speed Internet access is also available throughout the hotel. Located just three blocks from Newport on the Levee, this Holiday Inn Express Hotel near Cincinnati offers you convenient access to the Newport Aquarium and the Levee itself. You can go shopping, see a movie or check out one of the many restaurants on the Levee. Also nearby is BB Riverboats, which offers a variety of different cruises on the Ohio River. From these riverboats, you can see the Cincinnati skyline while enjoying good food and music. For sports fans, you can enjoy a nearby Cincinnati Reds baseball game or a Cincinnati Bengals football game. The Holiday Inn Express Bellevue is right across the river from downtown Cincinnati, and our hotel is minutes from businesses such as Ashland Oil, Arthur Andersen and Cincinnati Bell. The Northern Kentucky Convention Center is also just three miles away from our hotel in Bellevue. Come stay with us and see what our special hotel in northern Kentucky has to offer you. Book your reservations today for our great Bellevue hotel deals. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Cincinnati Se Newport
- Bellevue Holiday Inn