I had high hopes for Heaven Hill. Due to time constraints, we did not visit in 2007 when we were last in town, so I was excited we had the chance this time. We drove 45 minutes from another attraction only to be disappointed immediately upon arrival. It looks great from the outside...nice building, good signage/directions, etc. As soon as we walked in, before we could even get our bearings, the woman at the podium inside the door demanded to know what we wanted to do. When I said we wanted to take a tour, she barked, "Well, which one?" I said we'd probably choose between the mini tour and another free one that takes 1.5 hours. I had barely finished the sentence when she told me no mini tours until 4 (from the site, I had been under the impression they were every half hour). My husband then asked what we could see on the other tour. She literally yelled at him! She told him we'd see the grounds and the storehouse like he was an idiot. I was horrified. We opted not to take a tour and instead just wanted to look around in the little museum and gift shop. Both were nice looking but very sterile and cold...unlike Maker's Mark where you feel like a welcome guest. We had to wear stickers just to be in the center, which I found odd. Overall it looked like it had promise but it was a big disappointment. I felt terrible for dragging our group of 6 to this place.
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