We checked in around 8:00pm, we went up to our room we were assigned. I opened the door and there were two unmade beds and pillows on the floor. Only to be relocated to another room with a broken toilet (finding that out after using it).We then were relocated AGAIN after the front desk person could not get their act together after 40 minutes. The rooms were dirty, seeming that the house keeping staff only did the bare minimum. we slept fine except for the fact that there was the smell of cigarette smoke coming from the hallway. When we went down stairs for breakfast we could clearly smell cigarette smoke inside. After that night we left and went to a hotel down the street. A couple hours afternleaving I had realized I had left my phone charger plugged into the lamp. No problem I thought to myself, we went back there and waited for the girl at the desk ordering on the phone to decide weather she wanted blue cheese or ranch dressing on her salad. I asked her about my phone charger and she told me that it was probably in the house keeping room and that was locked and she did not have a key. I asked her to leave a note to someone and to check tomorrow she reassured me she would. I came back the next day since we were staying up the road. Again I asked the different person if they had gotten a note or access to the house keeping room. They told me they had gotten no note. They told me to leave my name and number and when they got access they would call me. The next day. I called "quality suites" rather then drive over there. There must have been no communication between staff because I still got the same run around as I did before. I asked to speak to the manager, I was told he would be there in a couple hours and she would leave a note for him to call me, needless to say I never got that call. All in all it was a very un clean hotel and incompetent and unprofessional staff.
- Official Description (provided by the hotel):
- A Wichita Airport Hotel - Quality Suites Airport hotel near Wichita Mid-Continent AirportThe Quality Suites® Airport is ideally located on Wichita's west side, only two miles from the Wichita Mid-Continent Airport. This Wichita, KS hotel is convenient to historic Old Town and area attractions like Exploration Place, Sedgwick County Zoo, the Kansas Coliseum, Old Cowtown Museum, Friends University, Newman University and Wichita State University. Additional nearby points of interest include Century II Performing Arts & Convention Center; Lawrence-Dumont Stadium; Botanica, The Wichita Gardens; Wichita Greyhound Park and McConnell Air Force Base. Several major employers are just minutes away, including Boeing Company, Lear Jet, Raytheon, Cessna Aircraft Company and Flight Safety International. The hotel is adjacent to the Towne West Square mall for your shopping pleasure. Both the Kansas City International Airport and the Will Rogers World Airport in Oklahoma City, OK are within driving distance. Guests are invited to enjoy the free full hot breakfast buffet which includes sausage, biscuits and gravy, hot waffles and many more delicious and nutritious items. An exercise room, a seasonal outdoor pool and beautiful atrium help to make your stay at this hotel truly enjoyable. Full-service features and amenities include: •Free wireless high-speed Internet access •Free local calls •Pets welcome; small nightly fee required Business travelers will appreciate conveniences like access to copy and fax services, and access to a computer at our business center in the atrium and a free newspaper. This Wichita, KS hotel offers meeting facilities to accommodate most events and business functions. All spacious guest rooms feature 32-inch LCD high-definition televisions, microwaves, refrigerators, coffee makers, pillow-top mattresses, down pillows, hair dryers, irons, ironing boards and cable television with HBO. Whether traveling to the Wichita, Kansas area for business or pleasure, the Quality Suites Airport provides exceptional service, high value, security and a commitment to customer satisfaction that accords true warmth of a home away from home. We look forward to seeing and serving you soon. ... more less
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- Also Known As:
- Quality Suites Airport Hotel Wichita
- Quality Inn Wichita
- Quality Hotel Airport