To start please let me say this place was not the hotel we booked on our original booking. We booked this through Hotwire.com, which I have used in the past many times with no problem. However this time when we originally booked a room and I received the conformation. I immediatly looked up the place and its reviews as I always do. The hotel was less than appealing and reviews were terrible. I quickly called Hotwire to see about cancelling and changing hotels. The first rep I spoke to said it was not possible so I asked for a supervisor to which he replied they have a universal policy and the super would say the same thing. I thanked him for his time and asked for a super anyway. The super looked up the reviews as well and saw the same thing I did. NOT A GOOD PLACE. so she refunded my money and we booked a room here.
I have to say very pleased. We had 3 rooms and all were VERY CLEAN. The breakfast was great. The rooms are very spacious. Our stay was only over night, since we were in town for a funeral, so we had very little need to ineract with the staff (since everything was so great) but what little ineraction we did have they were very polite. I would absolutley recommended this place and would stay there again. After all how bad can a place be when you look at reviews and the manager takes the time to respond to so many reviews good or bad. I say way to go and execellent customer service.
- Official Description (provided by the hotel):
- Welcome to Hawthorn Suites by Wyndham Wichita East. Our pet-friendly hotel near Exploration Place is perfect for an extended stay or weekend getaway. Wake up each morning to our free hot breakfast buffet, then go for a refreshing swim in our outdoor pool, relax in our hot tub or take advantage of free passes to the local Genesis Health Club. Stay connected to home and the office with free Wi-Fi, then head to your spacious suite, equipped with a full kitchen. Free parking for cars and trucks of all sizes as well as dry cleaning services and handicapped-accessible and non-smoking suites are available at our Wichita, KS hotel. Join us Monday through Thursday for drinks and hors d’oeuvres at our weeknight social hour. ... more less
- Reservation Options:
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- Also Known As:
- Hawthorn Suites By Wyndham Wichita East Hotel Wichita
- Hawthorn Hotel Wichita