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“Great Customer Service” 4 of 5 stars
Review of BEST WESTERN Plus Wichita West Airport Inn

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BEST WESTERN Plus Wichita West Airport Inn
Ranked #15 of 87 Hotels in Wichita
Certificate of Excellence
Columbus, Ohio
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Customer Service”
4 of 5 stars Reviewed February 16, 2013

The staff at this location were very friendly and helpful. The temperature dropped overnight and someone cleaned the frost off the car windows in the parking lot. The hotel was clean, the bed was comfortable and it was quiet. It was disappointing that there wasn't a micorwave in the room or a Suite Shop in the lobby but I had a comfortable stay for the three nights that I was there.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bossi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryWichita, General Manager at BEST WESTERN Plus Wichita West Airport Inn, responded to this review, February 18, 2013
Thank you for your kind response. We do love to take care of people the best that we can. If you stay with us in the future, we do have microwaves that we can put in your room at no extra cost. Thanks again for letting us serve you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
    162
    77
    27
    11
    5
See reviews for
89
52
19
101
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Kansas
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed February 3, 2013

We stay in Wichita frequently and don't know how we have missed staying at this property prior to now. The staff was exceptionally friendly and you could tell that they were proud of the place where they work and reflected that in what they said. Even the maintenance man was friendly.

Very clean, well kept. Cookies at check-in were great.

Room Tip: We stayed on the Kellogg (hwy. 54) side of the hotel and had no problem with road noise.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank oldandiknowit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryWichita, General Manager at BEST WESTERN Plus Wichita West Airport Inn, responded to this review, February 18, 2013
Thank you so much for taking the time to let others know about your experience. We do love to serve others and greatly appreciate your recognition. Thanks again and we look forward to serving you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trumbull
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 23, 2013

Very clean hotel with a wonderful, friendly staff. Rooms are spacious and comfortable. The breakfast was amazing. Only drawback was not having a tub in the room. It was a little diffiuclt when traveling with a child.

Room Tip: Ask to be on the north side of the hotel. It is much quieter than being put on the south side as it...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank tkperfhorses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryWichita, General Manager at BEST WESTERN Plus Wichita West Airport Inn, responded to this review, January 29, 2013
Thank you so much for your review! We just found out today that we finished 2012 at number 35 out of all 1,800+ Hampton Inns world wide. The room that you stayed in was one of four over sized King Specials that only have a shower, all of our other rooms have tub/showers. Thanks again, we look forward to serving you next time you're in Wichita.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowley, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 15, 2013

Extremely comfortable room, mattress was very comfortable, and loved the pillows.
Wonderful breakfast with a good variety. My favorites were the waffles and southwest omelet.
Concerned and helpful staff saw to it that my daughter and I had hot chocolate mixes for our nightly routine. Many great amenities for a great price.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Cheri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryWichita, General Manager at BEST WESTERN Plus Wichita West Airport Inn, responded to this review, January 17, 2013
Thank you so much for your great review! Our team works very hard to make sure that you have an "above and beyond" experience. I will pass your remarks on to our entire team. Thanks again! We look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Colorado
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 3, 2013

Enjoyed a very quiet room, attentive and friendly staff at a economical price. Breakfast buffet was well stocked, including fruits, hot entrees, oatmeal, cereals, juices and of course, hot coffee. Room was clean, well appointed and warm when I arrived in spite of being well below freezing outside, so I didn't have to wait to take of my jacket and settle in. Not one complaint!

Room Tip: I was in the north section of the building away from the traffic on the south side and my room was v...
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LarryWichita, General Manager at BEST WESTERN Plus Wichita West Airport Inn, responded to this review, January 11, 2013
Thank you so much for your great review! We work very hard to stay in the top 5-10 percent of all Hampton Inns worldwide so it is very encouraging for our team to hear your feedback.
Thank you for letting us serve you!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daejeon, South Korea
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 5, 2012

Even though this seems like a small thing, I found it to be a very nice gesture, and useful, too! This is what stands out for me about this property.

I mentioned to the front desk staff that the signage seen from the road could be better placed and it was explained that they were aware of this and had legitimate issues that were preventing them from improving the signs. I was offered dinner suggestions and used a coupon for a complimentary appetizer at a local steakhouse. There was a bottle of water & a packet of cookies in my room. Many Hamptons don't recognize loyalty status at all.

I chose this location due to its proximity to the airport, but the surrounding area isn't going to offer much in the way of upscale dining options.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank julieOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 31, 2012

They have the greatest staff. Nice people willing to go out of their way. They were kind the rooms were clean. I travel for business three weeks every month. It's a Hampton so it's not a 5 star vacation resort. However it is the best Hampton I have ever been to. I checked out before the shuttle was running in the morning and they called a complimentary cab.
Great staff ....did I mention that already ?

  • Stayed October 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ssmit059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Wichita West Airport Inn

Property: BEST WESTERN Plus Wichita West Airport Inn
Address: 3800 Kellogg Dr, Wichita, KS 67213 (Formerly Wichita West Airport Inn)
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Wichita
#6 Best Value Hotel in Wichita
#12 Romantic Hotel in Wichita
#16 Business Hotel in Wichita
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Wichita West Airport Inn 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hampton Inn Wichita West Hotel Wichita
Wichita Hampton Inn

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