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“No Rooms With Confirmed Reservation”

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DoubleTree by Hilton Wichita Airport
Ranked #5 of 87 Hotels in Wichita
Certificate of Excellence
NYC, United States
1 review
“No Rooms With Confirmed Reservation”
Reviewed April 14, 2014

Showed up at 1:30 AM with a confirmed reservation to be told they were sold out. Was told "airlines overbook all the time". Eventually a room was found after being told many times there were no rooms available. Not a great way to begin a stay.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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818 reviews from our community

Traveler rating
    447
    251
    71
    30
    19
See reviews for
135
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Grimes, Iowa
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2014

I travel weekly for work and have stayed at this hotel several times over the last couple years. Don't hope for an upgrade - I have never had it happen here. I am a Daimond member and generally don't even get the concierge level, let alone the concierge floor, and seldom even end up on a Hilton Honors floor.

Staff - very professional.
Rooms - Nice but do not stand out.
Concierge - Fantastic!
Room Service - I have had it during a couple stays and both times it was not that good. Be safe and order a hamburger. Tonight I tried the KC Strip - $32 and it was thin and not even cooked appropriately. If you want a steak go out - if you want a hamburger - it's good.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth_roadwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, United States
1 review
Reviewed April 7, 2014

From the time we check in to the time we left we had a great time and great service. I would stay there again for business or pleasure. We also loved the cookies at check in it was a wonderful surprise after are lont road trip.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maize
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 2, 2014

I'm a local. Stayed two nights for a lengthy and large conference. I was impressed with the conference room, commons areas, staff and especially the room. Room ac was great for a cool night sleep, bed super comfortable, amenities very good. Staff hard working, attentive. Legends restaurant food excellent--ate 7 meals at the hotel. A little pricey, but high quality.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Marce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liberty, United States
2 reviews
Reviewed April 1, 2014

Reservation handling was sloppy and long when i finally got from the Indian initial person handling the reservation i was handed off to a hispanic woman at the front desk i assume who kept rudely cutting me off mid-sentence after almost 20 minutes i was told they had no rooms for both nights even though the first person said there was availability! I complained and then she miraculously found a double bed room. No courtesy breakfast or even coffee downstairs in the lobby at 745am. No courtesy USA Today. Just seemed like they were a drive through motel even though it is a Doubletree. Not the level of service or amenities i am accustomed to from this brand. Had a drink and appetizer at the bar/resteraunt and while the food was okay the price was high. Guess being at the airport jacked it up?

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheri D, Director of Sales at DoubleTree by Hilton Wichita Airport, responded to this review, April 7, 2014
I apologize we did not handle the reservation and front desk situation correctly,
and that will be addressed with the front desk staff. Thank you for bringing this to our attention so we can improve. We hope to see you on a future trip to Wichita where you can experience the improvements personally.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
charlotte, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 28, 2014

Very nice hotel, comfortable and nice amenities with restaurant, fitness room and indoor pool. The location was a plus for my business trip. The only thing I would have liked to have is a guest laundry in the hotel.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, United States
1 review
Reviewed March 23, 2014

After having stayed at other Double Tree hotels, we were stumped at how rude the staff was at this location. No one seamed happy to be doing their job. When we checked in, the woman who checked us in seamed as if we were taking up her time, and as if we were a bother. I felt like apologizing for checking in!! It was horrible. There was only one person who was running to the rooms for room service (literally, running). We felt more like we were imposing vs feeling welcomed at this location. If you can find another hotel in the area - do that. This is a pretty big Double Tree - I think they are understaffed

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marlene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheri D, Director of Sales at DoubleTree by Hilton Wichita Airport, responded to this review, March 27, 2014
I would like to apologize for the inconvenience you experienced on
your stay in Wichita. This is not the norm for our customer-focused staff and these comments will certainly be addressed. We try to make each guest experience at our hotel a great one and your satisfaction is important to us. Thank you for bringing this to our attention as it helps us improve. I hope you’ll give us another opportunity to exceed your expectations on a future trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Wichita Airport

Property: DoubleTree by Hilton Wichita Airport
Address: 2098 Airport Rd, Wichita, KS 67209-1980
Phone Number:
Location: United States > Kansas > Wichita
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Wichita
#7 Romantic Hotel in Wichita
#7 Family Hotel in Wichita
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Wichita Airport 3.5*
Number of rooms: 302
Official Description (provided by the hotel):
Visit the newly renovated DoubleTree by Hilton Wichita Airport, formerly the Hilton Airport. We are located across the street from Wichita's Dwight D. Eisenhower National Airport (ICT) in west Wichita. Our hotel is ideal for aviation professionals, corporate offices of Cessna Aircraft, Bombardier/Learjet, and Yingling Aviation at the airport. We are also ideal for pleasure and family, with hotspots like Auburn Hills Golf Course, Exploration Place, the Old Cowtown Museum, Sedgwick County Zoo, and the Wichita Art Museum all within a short distance from our hotel.Our hotel features complimentary wireless internet, contemporary amenities and atmosphere, heated indoor pool and whirlpool, fantastic dining experience at Legends Restaurant and Lounge, and our signature DoubleTree cookie anytime your heart and stomach desires. We look forward to serving your needs at our hotel for your next trip to Wichita, Kansas! ... more   less 
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Also Known As:
Hilton Wichita Airport Hotel Wichita
Hilton Hotel Wichita Airport
Wichita Hilton

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