We recently spent 5 days at this hotel and there were many positives which I'm happy to share with other travellers. Unfortunately there were some negatives which I have indicated to hotel management as they stopped me from rating the hotel as 5 stars.
The positives -
Location was excellent, easy to find and whilst close to major roads it was free from traffic noise
Pool area was outdoor which given 90degree temperatures was most welcome rather than being cooped up indoors
Good fitness room
Laundry facilities which were free use(only charge for laundry products)
Managers reception (Tues-Thurs) was great, burgers and hot dogs one evening, pasta and salad the next. Definitely sufficient for an evening meal with free beer and wine.
Reception staff and staff at managers reception were friendly and organised
Room was a nice layout and spacious
Room allocated was not as reserved - I have never stayed in a Staybridge suites and received the room I reserved so in future I will be selecting the cheapest option as chances are they will suit themselves anyway
Housekeeping failed to show on day 3 of our stay and were insistent the "do not disturb" sign had been displayed. Absolutely untrue and a simple admission they had missed it would have been preferred to a wholly false accusation
On returning to our room after housekeeping had left on day 4 we noted the alarm clock had been moved back by an hour - I have no idea how this happened however had we not noticed it until the next morning there could have been an impact on our plans.
Breakfast staff were surly and unfriendly. They were also disorganised and unable to cope with any volume of guests at all. Items ran out and were not replenished and tables were not wiped down as they should have been.
One final point which I must draw attention to was that our rate was an "advance purchase rate" paid some time before our stay. On checkout we received an invoice which stated that we had a credit balance of $16. Upon querying this I was told there had been an overpayment however as I had benefitted from an advance purchase rate this could not be refunded. I find it insulting that guests are told "you've overpaid but we are keeping the money". If the policy is not to refund these I see no reason why it should be brought to guests attention in the first place. As I said, I find this insulting.
I see no reason why this hotel shouldn't be able to achieve 5 stars with a little work on some of the staff and their attitude. I've indicated I would recommend to a friend however I would certainly make them aware of the potential shortcomings they may experience.
- Official Description (provided by the hotel):
- Guests love the Staybridge Suites Wichita, Kansas hotel's exciting location. With a prominent location in the up-and-coming northeast side of the city, the Staybridge Suites Wichita, KS hotel is one of the premier hotels for discerning business and leisure travelers. The Dwight D Eisenhower National Airport ICT (formerly MidContinent Airport) is only 15 minutes away. Our proximity to K-96 places guests within 20 minutes of all that Wichita has to offer, while nearby Bradley Fair and The Waterfront offer the best selection of shopping and dining around. This extended-stay hotel is sure to make your stay comfortable whether you're staying one night or a few months. Each suite features a fully-equipped kitchen, living area with sofa sleeper, HDTV, well-lit work desk and complimentary wi-fi. Choose from studio suites, one or two bedroom suites. There's plenty to do and see for the hotel's leisure guests. Wichita, KS is known for its Old Town, where you'll find numerous brick warehouses converted into galleries, clubs and restaurants. Other nearby attractions include Wichita Zoo, Botanica Wichita Gardens, Exploration Place, Coleman Factory Store and Museum, Kansas Aviation Museum, Intrust Arena, Hartman Arena, and Orpheum Theatre. Nearby corporations include Hawker Beechcraft, Boeing, Spirit Aerosystems, Flight Safety International, Koch Industries, Invista, NettApp, and Cessna. Our staff is trained to meet the needs of corporate guests and ensure that your stay with us is efficient and comfortable. Come see why we are the best value among Wichita hotels. Enjoy a cozy stay with all the modern comforts and convenient perks, such as free laundry facilities and the BridgeMart store. Catch a movie in our theater, and take advantage of complimentary drinks and appetizers at the social Tuesday-Thursday evenings. ... more less
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- Also Known As:
- Staybridge Suites Wichita Hotel Wichita