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“They seem inconvenienced”

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Hawthorn Suites by Wyndham Overland Park
Ranked #25 of 37 Hotels in Overland Park
O Fallon
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“They seem inconvenienced”
Reviewed May 30, 2014

I've stayed here several times, at my employer's direction, as we get a special rate. When I call to make a reservation, they don't listen to what I'm about to say, but immediately send me to the central reservation system. THEY don't have the rate code, so they send me BACK to the hotel front desk, who really seem annoyed that they have to do the reservation, and, usually, I get put on "ignore" as they usually only have one person at the desk. In this day of information technology, why can't they put the rate code on the central desk so they can help me the first time? Every rez I try to make takes 10-15 minutes. Too bad, a pretty decent hotel in a very good location.

Room Tip: Ask for a room away from the construction crews who stay here!
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TWC1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephani B, General Manager at Hawthorn Suites by Wyndham Overland Park, responded to this review, June 10, 2014
TWC1954,
I apologize for the issues that you have encountered on your stay. Would you please contact my Director of Sales, Julie Nilsen, at 913-344-8100 or julien@execvillage.com . She would like to help you straighten out your rate issue. We hope to take care of you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
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English first
Cypress
2 reviews
Reviewed May 29, 2014

It was a great place to stay. The front desk was very attentive and the accomodations were just great!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephani B, General Manager at Hawthorn Suites by Wyndham Overland Park, responded to this review, June 6, 2014
Holly H,
Thank you for the compliments! I will pass your praise to my desk staff. We hope to see you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Overland Park

Property: Hawthorn Suites by Wyndham Overland Park
Address: 11400 College Blvd, Overland Park, KS 66210-4103 (Formerly Holtze Executive Village Overland Park)
Phone Number:
Location: United States > Kansas > Overland Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 37 Hotels in Overland Park
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Overland Park 3*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hawthorn Suites Executive Village Hotel Overland Park
Overland Park Holtze Executive Village

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